Front End Coach

Walmart • Hartford, WI

3d • $65,000 - $100,000

About The Position

The Front End Coach leads and develops teams by training associates, listening actively, touring stores and providing feedback, and communicating and collaborating across levels on store operations, technology, merchandising, business initiatives, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving business objectives.

The Front End Coach models exceptional customer service and the One Best Way (OBW) service model. The position manages customer service initiatives, helps resolve customer needs and complaints, develops action plans to address deficiencies, and leads process improvements that support a high-quality customer experience.

The role drives financial performance and sales for the designated store area by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, and monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops and implements plans to mitigate shrink and achieve sales and profit goals.

The position supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and fostering belonging. It coordinates work and relationships with stakeholders, supports business and customer initiatives, establishes goals and accountability, measures results, identifies improvement opportunities, and promotes adaptability and continuous learning. The Front End Coach also ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity.

Walmart describes its expected behaviors under Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. These include building inclusive, high-performing teams; developing talent; acting ethically and accountably; putting customers first and using data to make decisions; and pursuing learning, resilience, and continuous improvement.

The annual salary range is $65,000 to $100,000. Additional compensation may include annual or quarterly performance bonuses, regional pay-zone differentials, and compensation related to complex store structures. A state pay differential may apply where required by law.

Requirements

• Meet one of the following education and experience alternatives: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, and develop teams; actively listen to associates, tour stores, provide feedback, and communicate business initiatives and company direction.
• Set clear expectations and guide teams in implementing business solutions and achieving business objectives.
• Model the One Best Way service model and manage customer service initiatives to ensure customer needs, complaints, and issues are resolved.
• Develop action plans to correct service deficiencies and lead process improvements that improve the customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs and support company growth.
• Coordinate activities and maintain relationships with key stakeholders to meet customer and business needs.
• Establish and communicate goals, build accountability, measure progress, and identify and address opportunities for improvement.
• Ensure compliance with company policies and procedures and provide guidance on applying company values, ethics, and integrity standards.
• Promote an inclusive workplace, belonging, collaboration, continuous learning, and adaptation to change.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed