Front End Coach

Walmart•Largo, FL

10d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams by teaching, training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates across associate levels on store operations, technology, business initiatives, merchandising, and company direction; leads change; and provides clear expectations and guidance to implement business solutions and meet objectives. The position models exceptional customer service and supports customer service initiatives, resolves customer needs, complaints, and issues, and leads process improvements to provide a high-quality customer experience. It drives financial performance and sales for the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes, and implementing plans to reduce shrink and achieve sales and profit goals. The Front End Coach supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties and sets clear expectations; builds accountability and qualified talent; and supports staffing and company growth. The role coordinates activities and assignments, maintains stakeholder relationships, supports business plans and initiatives, identifies improvement opportunities, measures progress, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards. The role is expected to uphold Walmart’s values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. This includes building an inclusive, high-performing team; developing and recognizing talent; communicating effectively; maintaining ethical standards and accountability; using data and analysis to make decisions; putting customers first; and encouraging learning, resilience, continuous improvement, and adoption of new technologies and skills.

Requirements

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience.
Successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through teaching, training, active listening, store tours, and feedback.
Communicate and collaborate with associates on store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance to implement business solutions and communicate objectives.
Model exceptional customer service and support customer service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties and set clear expectations.
Develop qualified associates, support staffing needs and company growth, and promote belonging in the workplace.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support business plans and initiatives.
Set goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and provide direction and guidance on their application.
Model Walmart’s values and standards of ethics and integrity, serve customers and members, and support continuous improvement and the adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for full-time and part-time associates, with tuition, books, and fees paid for eligible programs.