Front End Coach

Walmart • Morristown, TN

6d • Onsite

About The Position

The Front End Coach leads and develops teams by training, listening to associates, touring stores, providing feedback, and communicating with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives.

The position models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and develops action plans and process improvements to maintain a high-quality customer experience. It drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandising and inventory processes, and addressing shrink to achieve sales and profit goals.

The Front End Coach hires, trains, mentors, supervises, and develops associates; assigns duties; sets expectations; recognizes contributions; and builds qualified teams. The role coordinates work and relationships with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards.

The position is expected to foster belonging and high-performing teams, act with integrity, serve customers and members, and strive for excellence through continuous improvement and adoption of new technologies and skills. The listed primary location is 475 Crockett Trace Dr, Morristown, TN 37813-1902.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition in states with specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate company direction and business initiatives.
• Set clear expectations and guide associates in implementing business solutions and achieving business objectives.
• Model exceptional customer service and support customer service initiatives and community outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
• Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and meet sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties, communicate expectations, and develop qualified associates to meet staffing needs.
• Coordinate job-related activities and assignments, maintain relationships with stakeholders, communicate objectives, measure progress, and address improvement opportunities.
• Promote adaptability, continuous learning, a sense of belonging, and strong working relationships.
• Ensure compliance with company policies and procedures and provide guidance on applying company standards and business processes.
• Support Walmart's values and objectives, including integrity, customer service, accountability, continuous improvement, and efforts to make a positive impact.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U tuition, books, and fees paid by Walmart for eligible education programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed