Front End Coach

Walmart•Spring Hill, FL

4d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams by training and listening to associates, touring stores and providing feedback, and communicating and collaborating with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions. The position models and supports exceptional customer service by demonstrating Walmart’s One Best Way service model, managing customer service initiatives, resolving customer needs and complaints, and leading process improvements. It drives sales and financial performance for the designated store area through reviewing profit-and-loss statements, managing budgets and expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and meet sales and profit goals. The Front End Coach hires, trains, mentors, supervises, and develops associates; assigns duties; sets expectations; recognizes contributions; and develops talent to meet staffing and company growth needs. The role coordinates and oversees work activities, builds relationships with stakeholders, measures progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to demonstrate Walmart’s values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes building a culture of belonging, developing talent, making data-informed decisions, supporting community impact and waste reduction, putting customers first, and encouraging continuous improvement and learning. The position offers an annual salary range of $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential where applicable. The job description lists health, financial, paid-time-off, leave, disability, discount, education, and other benefits, subject to eligibility and program terms.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate company direction and business initiatives.
Set clear expectations and guide associates in implementing business solutions and company change efforts.
Model and support exceptional customer service using Walmart’s One Best Way service model.
Manage customer service initiatives, resolve customer needs and complaints, and implement action plans to correct deficiencies.
Lead process improvements to ensure a high-quality customer experience.
Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements, managing budgets and expenses, and monitoring sales and profit goals.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and develop staffing talent.
Coordinate and oversee job-related activities and assignments, build stakeholder relationships, and support plans and initiatives that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
Promote a workplace culture of belonging, integrity, customer service, data-informed decision-making, learning, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.