Front End Coach

Walmart•Monticello, IN

11d•Onsite

About The Position

The Front End Coach leads and develops store teams by providing training, coaching, feedback, and clear guidance on store operations, technology, merchandising, business initiatives, and company direction. The role helps lead company change efforts and communicates business objectives effectively. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, and leads process improvements to maintain a high-quality customer experience. It drives financial performance and sales for the designated store area by reviewing profit-and-loss statements, helping manage budgets and expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The Front End Coach hires, trains, mentors, and supervises associates; assigns duties; sets expectations; recognizes contributions; and develops talent to meet staffing and growth needs. The role coordinates business activities, works with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to build an inclusive, high-performing team; act with integrity; serve customers and members; make decisions informed by data; and pursue continuous improvement. Walmart offers a competitive salary and performance-based bonus awards. The annual salary range is $65,000 to $100,000, with additional compensation potentially including annual or quarterly performance bonuses and, for certain positions, regional pay zone or complex-structure differentials.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms-authorized training.
For facilities that sell only ammunition and have applicable state requirements, hold a current state-issued Certificate of Eligibility when required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, coach, and develop associates, including touring stores and providing feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and communicate expectations and business objectives clearly.
Model customer-service standards and support customer-service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties and set clear expectations.
Develop qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans that meet customer and business needs.
Set and communicate goals, measure progress, establish accountability, and identify improvement opportunities.
Promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and provide guidance on applying them in business processes.
Build trusting relationships and a culture of belonging, and attract, retain, empower, and develop talent.
Model integrity, ethics, compliance, and Walmart values; support the Open Door Policy and the company’s goal of becoming a regenerative company.
Make customer-focused decisions using data, insights, and analysis, while balancing short- and long-term priorities.
Encourage learning from mistakes, calculated risk-taking, and the adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.