Front End Coach

Walmart•Middleburg, FL

3d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams, coaches associates on store operations, customer service, technology, business initiatives, merchandising, and company direction, and helps implement company changes and business solutions. The role models Walmart’s One Best Way service model, leads customer service initiatives, resolves customer issues, and develops action plans and process improvements to deliver a high-quality customer experience. The position drives financial performance and sales for the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and addressing shrink. It supervises and develops associates through hiring, training, mentoring, setting expectations, assigning duties, recognizing contributions, and preparing qualified associates to meet staffing needs and support company growth. The Front End Coach coordinates work with stakeholders, communicates goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The role ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. It is expected to foster belonging, integrity, customer-first decision-making, continuous improvement, and Walmart’s goal of becoming a regenerative company. The annual salary range is $65,000–$100,000. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, regional pay zone or complex-structure differentials. The role is based at the listed Walmart location in Middleburg, Florida.

Requirements

At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and coach teams by touring stores, listening to associates, and providing feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model exceptional customer service using the One Best Way service model and support customer service initiatives.
Resolve customer needs, complaints, and issues, and develop action plans and process improvements to improve customer experience.
Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and provide direction on applying them in business processes and practices.
Foster a workplace of belonging, integrity, accountability, collaboration, customer-first service, and continuous learning and improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U: Walmart-paid education programs, with tuition, books, and fees covered for eligible associates.
Performance-based bonus awards and annual or quarterly performance bonuses.
Additional compensation may include regional pay zone or complex-structure differentials for certain positions.