Front End Coach

Walmart•Ottumwa, IA

12d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams by training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements to ensure a high-quality customer experience. It drives sales and financial performance in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, overseeing operational processes, and addressing shrink to achieve sales and profit goals. The Front End Coach supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties and sets expectations; and builds qualified teams. The role coordinates work and relationships with key stakeholders, supports plans and initiatives, establishes objectives and accountability, measures results, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to foster belonging and high-performing teams, act with integrity, serve customers and members, and strive for excellence through data-informed decisions, continuous improvement, and support for new technologies and skills. Walmart describes the compensation package as including competitive pay, performance-based bonuses, and benefits. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses and potentially location-based or other differentials.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Experience supervising 20 or more associates.

Responsibilities

Lead and develop teams through training, active listening, store tours, and feedback.
Communicate and collaborate with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model exceptional customer service and support customer-service initiatives, including community-related programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to reduce shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and develop associates; assign duties, set expectations, and develop staffing capability.
Coordinate job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
Set and communicate objectives, build accountability, measure progress, and identify improvement opportunities.
Promote adaptability and continuous learning, and support associates through change.
Ensure compliance with company policies and procedures, and provide direction on applying them in business processes.
Promote a workplace of belonging, collaboration, integrity, customer focus, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonuses.