Front end Coach

Walmart•Swansea, MA

8d•$65,000 - $100,000•Onsite

About The Position

The Front end Coach leads, develops, and supervises associates in a designated store area. The role supports store operations and business initiatives, sets clear expectations, provides coaching and feedback, and helps teams achieve customer service, sales, and profit objectives. The Coach models Walmart’s service standards, resolves customer issues, monitors financial and operational performance, and develops action plans to address deficiencies and improve results. The position also supports compliance with company policies, values, and standards of ethics and integrity, while fostering an inclusive workplace and continuous learning.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams by training associates, listening to them, touring the store, and providing feedback through Tour to Teach.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model exceptional customer service and support customer service initiatives, including community outreach programs.
Ensure customer needs, complaints, and issues are resolved; develop action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize performance, and develop associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, identify improvement opportunities, adapt, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, and ethics standards.
Foster a workplace culture of belonging, collaboration, trust, accountability, integrity, customer focus, learning, and continuous improvement.
Support Walmart’s goal of becoming a regenerative company through positive impact, waste elimination, and participation in local giving.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Additional compensation may include a Regional Pay Zone differential and a Complex Structure differential.
State pay differential where applicable.