Front End Coach

Walmart • Springdale, AR

21h • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops store teams by training, listening to associates, touring the store and providing feedback, and communicating store operations, technology, business initiatives, merchandising, and company direction. The role sets clear expectations, guides associates in implementing business solutions, and supports company change efforts.

The Coach models exceptional customer service using Walmart’s One Best Way service model, supports customer service initiatives and community outreach, resolves customer concerns, and implements action plans and process improvements to maintain a high-quality customer experience. The role drives financial performance and sales for the designated store area by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and addressing shrink to meet sales and profit goals.

The position supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties and communicates expectations; and builds qualified teams. It coordinates work with key stakeholders, tracks progress toward customer and business goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The Coach ensures compliance with company policies and procedures and promotes Walmart’s values, ethics, integrity, accountability, belonging, customer service, and continuous improvement.

Requirements

• Meet one of the following education and experience alternatives: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Teach, train, develop, and mentor associates; listen to them, tour the store, and provide feedback.
• Communicate store operations, technology, business initiatives, merchandising, company direction, objectives, and expectations to associates.
• Lead company change efforts and guide teams in implementing business solutions.
• Model and support exceptional customer service using the One Best Way service model.
• Manage customer service initiatives, resolve customer complaints and issues, and implement action plans and process improvements.
• Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and supporting budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, assign duties to, recognize, and develop associates, while setting clear and consistent expectations.
• Coordinate assignments and maintain relationships with key stakeholders to meet customer and business needs.
• Communicate goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
• Ensure compliance with company policies and procedures and provide guidance on business processes and practices.
• Promote a workplace of belonging, integrity, ethical conduct, customer-first service, learning, and continuous improvement.

Benefits

• Performance-based bonus awards and annual or quarterly performance bonuses.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree