Front End Coach

Walmart•Hartford, WI

18h•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams by training associates, listening actively, touring the store and providing feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising and company direction; leads change efforts; sets clear expectations; and guides teams in implementing business solutions and meeting objectives. The Coach models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. The role drives financial performance and sales for the designated store area by reviewing profit-and-loss results, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and addressing shrink to achieve sales and profit goals. The position supervises, hires, trains, mentors and recognizes associates; assigns duties and sets expectations; develops talent and supports staffing needs. It coordinates work and initiatives with stakeholders, establishes goals and accountability, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The Coach ensures compliance with company policies and supports Walmart’s mission, values, ethics and integrity standards, including the Open Door Policy and a workplace culture of belonging.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions and achieving objectives.
Model and demonstrate exceptional customer service standards and support customer service initiatives, including community outreach programs.
Resolve customer needs, complaints and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise and recognize associates; assign duties, communicate expectations and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, and measure progress toward goals.
Identify improvement opportunities, promote adaptability and continuous learning, and support adoption of new technologies and skills.
Ensure compliance with company policies and procedures and promote Walmart’s mission, values, ethics and integrity standards, including the Open Door Policy.
Build trusting relationships, foster belonging, empower and develop talent, and hold oneself and others accountable.
Make customer-focused, data-informed decisions that balance short- and long-term priorities and consider relevant stakeholders.
Support Walmart’s goal of becoming a regenerative company through positive impact, waste elimination and local giving.

Benefits

Medical, vision and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U tuition, books and fees paid by Walmart for eligible education programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Additional compensation may include Regional Pay Zone, Complex Structure and applicable state pay differential.