Front End Coach

Walmart•Macon, GA

1d•Onsite

About The Position

The Front End Coach leads and develops store teams through training, active listening, store tours, feedback, and collaboration with associates at all levels. The role communicates store operations, technology, business initiatives, merchandising, and company direction; leads change efforts; sets clear expectations; and guides teams in implementing business solutions. The Coach models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements to deliver a high-quality customer experience. The role drives the designated store area's financial performance and sales by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and addressing shrink to achieve sales and profit goals. The position supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and developing associates to meet staffing needs and support company growth. It coordinates and oversees job-related activities, builds stakeholder relationships, supports plans and initiatives, establishes and measures goals, addresses improvement opportunities, and promotes adaptability and continuous learning. The role ensures compliance with company policies and procedures and supports Walmart's mission, values, and standards of ethics and integrity. It is expected to foster belonging and high-performing teams, build trusting relationships, communicate with impact, develop talent, act with integrity, put customers and members first, make data-informed decisions, and encourage continuous improvement and learning. The position supports Walmart's stated goal of becoming a regenerative company through positive impact, reducing waste, and participating in local giving.

Requirements

Meet one of the following minimum qualifications: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, feedback, and collaboration with associates at all levels.
Communicate store operations, technology, business initiatives, merchandising, and company direction; set clear expectations and lead change efforts.
Model exceptional customer service and support customer service initiatives, including community-focused programs.
Resolve customer needs, complaints, and issues; implement action plans and process improvements to improve customer experience.
Drive the financial performance and sales of the designated store area by reviewing profit and loss statements, supporting budgeting and forecasting, and controlling expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, communicate expectations, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, support plans and initiatives, set goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and provide guidance on applying them to business processes and practices.
Promote belonging, integrity, accountability, customer-first decisions, continuous learning, and adoption of new technologies and skills.

Benefits

Performance-based bonus awards, including annual or quarterly performance bonuses.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Possible regional pay zone and complex-structure additional compensation, and a state pay differential where applicable.