Front End Coach

Walmart • Salem, NH

1d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops teams by training associates, actively listening, touring stores, and providing feedback through Tour to Teach. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change, sets clear expectations, and guides teams in implementing business solutions and meeting objectives.

The Front End Coach models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements to provide a high-quality customer experience. The role drives financial performance and sales in the designated store area by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and meet sales and profit goals.

The position supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and developing talent to meet staffing needs and support company growth. It coordinates job-related activities with stakeholders, supports plans and initiatives, sets goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The Front End Coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards.

The role is expected to foster belonging, build trusting relationships, communicate with impact, attract and develop talent, act with integrity, put customers and members first, use data and analysis to make decisions, and drive continuous improvement while supporting others through change. Walmart states that this position offers a salary range of $65,000–$100,000 per year, with additional annual or quarterly performance bonuses and possible additional compensation based on location or position factors.

Requirements

• Meet one of the following education and experience combinations: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, develop, and support teams; listen to associates, tour stores, provide feedback, and communicate store operations, initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, set clear expectations, and guide associates in implementing business solutions and meeting objectives.
• Model exceptional customer service and support customer service initiatives, including community and outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and lead process improvements.
• Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and developing talent to meet staffing needs.
• Coordinate job-related activities and assignments, maintain relationships with stakeholders, support business plans and initiatives, establish objectives, measure progress, and address improvement opportunities.
• Promote adaptability, continuous learning, collaboration, accountability, and a sense of belonging.
• Ensure compliance with company policies and procedures and provide guidance on applying company values, ethics, and integrity standards.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree