Front End Coach

Walmart • Salem, MA

8d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops teams by training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives.

The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements. It drives the financial performance and sales of the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and addressing shrink to achieve sales and profit goals.

The Front End Coach supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties; sets expectations; and builds staffing capability. The role coordinates work and initiatives with key stakeholders, establishes and measures goals, addresses improvement opportunities, and supports continuous learning. It ensures compliance with company policies and procedures and promotes Walmart’s values, ethics, integrity, accountability, inclusion, customer focus, and continuous improvement.

Walmart offers competitive pay, performance-based bonuses, and benefits that may include health coverage, financial benefits, paid time off, disability coverage, company discounts, education benefits, and other programs. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses and possible location-based or complex-structure compensation. A state pay differential may apply where required.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, develop, and provide feedback to associates; communicate store operations, initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model customer-service standards and manage customer-service initiatives, including community outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
• Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and supporting budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, recognize, supervise, and develop associates; assign duties and set expectations.
• Coordinate activities and assignments with key stakeholders and support plans that meet customer and business needs.
• Set goals and objectives, measure progress and accountability, and identify and address improvement opportunities.
• Ensure compliance with company policies and procedures and provide guidance on business processes and practices.
• Promote a culture of belonging, integrity, customer service, learning, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed