Front End Coach

Walmart • Largo, MO

13d • Onsite

About The Position

The Front End Coach leads and develops teams through training, active listening, store tours, and feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction, while leading change and setting clear expectations.

The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, and develops action plans and process improvements to maintain a high-quality customer experience. It drives the financial performance and sales of the designated store area by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, and addressing shrink to help achieve sales and profit goals.

The Front End Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties; sets expectations; and develops talent to meet staffing needs and support company growth. The role coordinates assignments and relationships with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning.

The role ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards. It promotes belonging, collaboration, accountability, customer-first decision-making, data-informed planning, continuous improvement, and the responsible use of new technologies. The position supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the wider community.

Requirements

• Meet one of the following minimum qualification pathways: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through training, active listening, store tours, and feedback.
• Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model customer-service standards and support customer-service initiatives, including community-focused programs.
• Resolve customer needs, complaints, and issues; create action plans to correct deficiencies and improve customer experience.
• Drive sales and financial performance for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, recognize, and supervise associates; assign duties, set expectations, and develop talent to meet staffing needs.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and provide guidance on their application.
• Promote a culture of belonging, collaboration, accountability, integrity, customer focus, learning, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed