Front End Coach

Walmart•Lewisville, TX

1d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams, teaches and trains associates, listens actively, tours the store with associates, and provides feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving business objectives. The position models exceptional customer service by demonstrating Walmart’s One Best Way service model and supporting customer service initiatives, including community-focused programs. It ensures customer needs, complaints, and issues are resolved, develops action plans to address deficiencies, and provides process-improvement leadership to deliver a high-quality customer experience. The Front End Coach drives sales and financial performance for the designated store area. This includes reviewing profit-and-loss statements; assisting with budgets, forecasts, and expense control; monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing action plans to reduce shrink and achieve sales and profit goals. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and helping qualified associates grow. It coordinates work and assignments, maintains relationships with stakeholders, supports plans that meet customer and business needs, sets and communicates objectives, measures results, addresses improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. It promotes a culture of belonging, builds collaborative and trusting relationships, communicates with impact, supports talent development, acts with integrity, serves customers and members, makes data-informed decisions, and drives continuous improvement and adoption of new technologies and skills. The stated annual salary range is $65,000 to $100,000. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, location-based or complex-structure pay differentials. The primary location listed is 801 W Main St, Lewisville, Texas 75067-3556.

Requirements

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop store associates; listen to associates, tour the store with them, and provide feedback.
Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts, set clear expectations, and guide teams in implementing business solutions and meeting business objectives.
Model exceptional customer service and Walmart’s One Best Way service model; support customer service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to address service deficiencies and improve the customer experience.
Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions.
Build qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set and communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and provide direction on applying them in business processes and practices.
Promote a workplace culture of belonging, build trusting relationships, develop talent, and hold oneself and others accountable to Walmart’s standards of integrity and ethics.
Use data, insights, and analysis to make decisions; prioritize customer needs and support continuous improvement and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit: Walmart-paid programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid, subject to eligibility.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification, length of employment, and applicable plan terms.