Front End Coach
About The Position
The Front End Coach leads and develops teams by training, listening to associates, touring the store and providing feedback, and communicating store operations, business initiatives, merchandising, and company direction. The role leads change efforts, establishes expectations, and guides teams in implementing business solutions. The position models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and develops action plans to correct deficiencies and improve the customer experience. It drives financial performance and sales for the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation and inventory flow, and addressing shrink. The Front End Coach supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties and communicates expectations; and develops qualified associates to support staffing needs and company growth. The role coordinates activities and assignments with stakeholders, establishes goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The position is expected to demonstrate Walmart’s stated values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. This includes fostering belonging, building collaborative relationships, developing talent, maintaining ethical standards, making data-informed decisions, adapting to customer needs, and driving continuous improvement.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Train, develop, and coach associates through active listening, store tours, feedback, and communication about store operations, initiatives, merchandising, and company direction.
- Lead change efforts and provide clear expectations and guidance for implementing business solutions.
- Model customer service standards and support customer service initiatives, including community-focused programs.
- Resolve customer needs, complaints, and issues, and implement action plans to correct deficiencies and improve customer experience.
- Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, assign duties to, and recognize associates; communicate expectations and develop qualified associates.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
- Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
- Promote belonging, collaboration, integrity, customer-focused decision-making, learning, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, including covered tuition, books, and fees for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
