Bilingual/Spanish Speaking Health Coach

Cadence Health

4d•$22 - $26•Remote

About The Position

Cadence is hiring a Bilingual/Spanish Speaking Clinical Navigator (Health Coach) to provide virtual chronic care support to Medicare patients enrolled in its care programs. Clinical Navigators conduct proactive, patient-centered outreach and follow-through, including structured check-ins, coaching and goal-setting, care coordination, and help addressing barriers such as access to resources, transportation, or medication refills. They document interactions in the Cadence platform and work with the clinical team to escalate concerns and coordinate next steps. This is a full-time, remote position based in the United States. Standard hours are Monday through Friday, with schedule options of 8 a.m.–5 p.m. or 9 a.m.–6 p.m. in Mountain, Arizona, or Pacific time, and 9 a.m.–6 p.m. Central time. The role involves telephonic outreach and coaching for patients managing chronic conditions, helping them follow personalized care plans, assessing health and lifestyle factors, educating them on disease management and medication adherence, and monitoring progress. Clinical Navigators perform care delivery tasks in accordance with Cadence policies and protocols under appropriate clinical supervision. They use the Cadence platform and other collaboration and AI-assisted clinical tools, document outcomes and follow-up plans, and collaborate with clinicians and patient support teams in a fast-moving environment. The anticipated salary range is $22–$26 per hour. The position may also be eligible for incentive compensation. Actual compensation depends on factors including experience, skills, internal equity, and applicable law.

Requirements

Active NBHWC health coaching certification.
At least 1 year of experience as a health coach.
Experience providing patient education and support to people managing chronic conditions.
Fluency in Spanish.
Readiness to work remotely, including access to stable high-speed Wi-Fi.
Fluency with AI-assisted clinical tools such as Gemini, Open Evidence, or comparable platforms, and ability to discuss credibly with providers and patients where AI supports care delivery and where human judgment remains essential.
Ability to work the stated Monday-through-Friday schedule and adhere reliably to a schedule.
Strong patient education, coaching, care coordination, interpersonal communication, documentation, and follow-through skills.
Comfort working independently in a remote, fast-paced environment with evolving workflows and navigating and troubleshooting multiple systems simultaneously.

Responsibilities

Conduct outbound telephonic outreach and provide one-on-one coaching and support to patients with chronic conditions, including type 2 diabetes, hypertension, and cardiovascular disease.
Help patients execute personalized care plans and reach goals through education and coaching on behavior modification, nutrition, physical activity, and self-management, using techniques such as motivational interviewing and SMART goals.
Assess patients’ health status, lifestyle behaviors, nutritional habits, and readiness to change.
Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies; carry out care delivery tasks under appropriate clinical supervision and in accordance with policies and protocols.
Monitor patient progress, treatment-plan adherence, and health outcomes through regular check-ins and remote monitoring tools.
Document patient interactions, outcomes, and follow-up plans in the Cadence platform.
Identify barriers to care, including social needs, and connect patients with resources or internal support pathways.
Collaborate in real time with clinicians and patient support teams using the Cadence Platform, Google Workspace, Slack, and other tools.
Use AI-assisted clinical tools to support patient interactions and surface relevant clinical context while maintaining clinical judgment.
Provide feedback to improve workflows and take ownership of patient outcomes.