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CLINICAL SUPPORT, CMA - HEPATOLOGY

GALEN MEDICAL GROUP PCChattanooga, TN
Onsite

About The Position

Galen Medical Group offers several medical specialties throughout the Chattanooga region, providing quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties delivering excellent care with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded Certified Medical Assistants to join our team! This role collaborates with the provider to determine patient needs and assists in providing quality medical care. The Certified Medical Assistant will verify patient information, record medical history, confirm the purpose of the visit, and prepare patients for examination by performing preliminary physical tests, taking vital signs, and reporting patient history. Accurate data collection and entry into the patient's medical record in EHR are essential. Responsibilities include preparing and stocking examination rooms, cleaning and sterilizing instruments, assisting providers with minor procedures, scheduling outpatient testing, procedures, or surgeries, managing referrals, hospital admissions, testing, procedures, and pre-certification. The role also involves triaging patient phone calls, processing prescription refill requests, performing ancillary testing (EKG, Spirometry, Cryotherapy), and conducting laboratory tests (Rapid Tests, Urinalysis, Bilirubin, Auto CBC, Phlebotomy). Reviewing lab and test results and providing patient follow-up per provider instructions are also key duties. Additional responsibilities include providing health education, complying with clinical policies and OSHA standards, maintaining a clean work area, participating in process improvement, assisting team members as needed, and recognizing cost-effective measures in supply and equipment utilization.

Requirements

  • High School graduate or equivalent.
  • Must be a Certified Medical Assistant from a nationally accredited institution.
  • One year of relative medical assistant experience in the clinical setting is required if completion of a Medical Assistant program qualification is not met.
  • Individual must be BLS trained and certified at all times.
  • Must be computer literate.
  • Basic Life Support certification is required.
  • Ability to work in a fast-paced environment.
  • Ability to multi-task and work as a team player.
  • Excellent computer skills.
  • Ability to follow clinical pathways and protocols.
  • Excellent customer service skills, with the ability to handle higher-stress phone calls.
  • As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patient's needs efficiently.
  • Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.
  • Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.

Nice To Haves

  • 1-3 years’ clinical medical assistant experience is preferred.
  • Electronic Medical Record experience preferred.
  • Previous Clinical and Phlebotomy experience is preferred.

Responsibilities

  • Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
  • Collects data accurately and ensures that all information is entered into the patient’s medical record in EHR.
  • Prepares and stocks examination and treatment rooms.
  • Clean and sterilizes instruments.
  • Assists provider with minor office procedures.
  • Schedules Outpatient testing, Procedures or Surgeries.
  • Manages Referral process
  • Hospital Admissions
  • Testing and Procedures
  • Pre-certification
  • Triage patient phone calls per site’s protocol.
  • Process Prescription Refill requests per Physician’s protocol.
  • Performs Ancillary testing: EKG, Spirometry, Cryotherapy, etc.
  • Laboratory testing may include Rapid Tests, Urinalysis, Bilirubin, Auto CBC, and Phlebotomy.
  • Reviews lab and test results.
  • Provide follow up to patient per provider’s instructions.
  • Provide health education to the patient as needed.
  • Performs all duties in compliance with Galen’s clinical policies and OSHA standards.
  • Maintains clean and neat work area.
  • Active participation in process improvement efforts.
  • May be required to assist other team members based on office demands.
  • Recognize and demonstrate cost-effective measures in utilization of supplies and equipment.

Benefits

  • 401(k) benefits.
  • Education reimbursement.
  • Holiday Pay.
  • Great earned time-off policy.
  • Company-paid Life Insurance & Long Term Disability.

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