Medical Assistant Certified (CMA) - Point Hope Primary Care

Roper St. Francis Healthcare•Charleston, SC

4d•Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and/or indirect patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant helps address the patient’s chief complaint by collecting measurements such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within the scope of medical assisting and state guidelines. The role supports patients and providers in a primary care setting, including preparing patients for examinations, maintaining accurate electronic records, assisting with virtual visits, and completing clinical and administrative workflows. The position serves infants, children, adults, and geriatric patients. The work is scheduled for 40 hours weekly on a weekday daytime schedule: Monday through Thursday, 7:45 a.m. to 5:00 p.m., and Friday, 7:45 a.m. to 1:00 p.m. The role is based at 1711 Clements Ferry Road, Suite 112, Charleston, South Carolina. The work environment is generally an office environment and may include high stress and fluctuating workloads, high noise levels, bright lights, interruptions, periods working alone, and exposure to verbal abuse or physical altercations, limited hazardous substances or body fluids, infectious materials, and adverse weather. Employees must follow universal precautions and infection-control policies and use personal protective equipment and devices. Physical requirements include lifting, carrying, pushing, pulling, and a range of postures and movements; the posting also identifies manual dexterity, sensory, and exposure-related requirements and hazards. Roper St. Francis Healthcare describes benefits that may vary by market and employment status, including competitive pay, incentives, referral bonuses, a 403(b) with employer contributions when eligible, medical and other coverage, paid leave, disability coverage, tuition assistance, professional development, and continuing education support.

Requirements

High school diploma or GED.
Active medical assisting certification from an accepted organization: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals). The posting notes that NAHP certification is not accepted in South Carolina.
For South Carolina, completion of one of the listed qualifying programs is required: an accredited medical assistant post-secondary program; a South Carolina Department of Education-approved career and technical education health sciences program; a U.S. military medical assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program in medical assisting; or an employer-delivered training program aligned to a nationally accredited certification exam.
BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at BSMH it is preferred at hire and required before independent patient care.
Ability to record patient medical histories, vital statistics, and test-result information in medical records.
Ability to interview patients and obtain medical information and vital signs, weight, and height.
Ability to prepare and administer medications as directed by a physician.
Ability to collect and prepare laboratory specimens for testing.
Ability to provide authorized prescription and refill information to pharmacies as directed by a provider.
Ability to explain treatment procedures, medications, diets, and physician instructions to patients.
Ability to clean and sterilize instruments, dispose of contaminated supplies, and perform routine laboratory tests and sample analyses.
Ability to perform general office duties and assist physicians with examinations and treatment after completing relevant skills or competency checklists.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Knowledge of medical terminology.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, telephone, and fax machine.
Ability to follow universal precautions and infection-control policies and use personal protective equipment and devices.

Nice To Haves

Completion of an accredited Medical Assistant post-secondary education program, except where it is a requirement in South Carolina.
Completion of externship or clinical laboratory training.
One year of recent Medical Assisting experience.
BLS certification at hire is preferred at BSMH.

Responsibilities

Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in patient condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Provide excellent care and service in interactions with internal and external customers.
Maintain clinical and administrative skills according to departmental competency guidelines and operational needs.
Show patients to examination rooms and prepare them for the physician.
Travel to other facilities for providers or adjust hours as directed by the practice manager to meet patient care needs.
Keep work areas, examination rooms, and equipment clean, orderly, safe, supplied, and functioning properly.
Assist patients and providers with virtual health visits, including visit setup, pre-charting, patient preparation, troubleshooting, and collecting relevant patient information before the visit.
Document accurately and appropriately in electronic medical records.
Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
Perform front-desk workflows as needed, such as MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
Record patient histories, vital statistics, and test-result information in medical records.
Interview patients to obtain medical information and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect, log, and prepare blood, tissue, and other laboratory specimens for testing.
Provide authorized prescription and drug-refill information to pharmacies as directed by a provider.
Explain treatment procedures, medications, diets, and physician instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, including answering telephones, taking dictation, and completing insurance forms.
Complete required skills or competency checklists and assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.