Medical Assistant Certified (CMA) - Point Hope Primary Care

Roper St. Francis Healthcare • Point Hope, AK

6d • Onsite

About The Position

The Medical Assistant Certified is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with quality standards. Under a provider’s direction, the Medical Assistant helps complete the patient’s chief complaint by collecting measurements such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within the Medical Assisting scope and state guidelines.

The role supports in-person and virtual visits, documents accurately in the electronic medical record, manages electronic health record messages according to provider instructions, and may perform front-desk workflows. The position is based at Point Hope Primary Care in Charleston, South Carolina, and is scheduled for 40 hours weekly on days: Monday through Thursday, 7:45 a.m. to 5:00 p.m., and Friday, 7:45 a.m. to 1:00 p.m. Travel to other facilities or adjusted hours may be needed as directed by the practice manager.

The work takes place in a general office environment and may involve high stress, fluctuating workloads, noise, bright lights, interruptions, working alone, exposure to body fluids or infectious materials, hazardous substances, adverse weather, and potential physical altercations or verbal abuse. The employee must follow universal precautions and infection-control policies and use personal protective equipment. Physical requirements and hazards include manual dexterity, repetitive arm and hand movements, reaching above the shoulder, and potential exposure to chemicals, moving mechanical parts, dust or fumes, electrical shock, X-ray or electromagnetic energy, and high-pitched noises.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization is required. Accepted credentials listed include CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NCCT), and NRCMA (NAHP); NRCMA is not accepted in South Carolina. ABR-OE may be acceptable if the incumbent cannot obtain MA certification, but it is not accepted in South Carolina.
• In South Carolina, completion of one of the following is required: an accredited Medical Assistant post-secondary education program; a South Carolina Department of Education-approved career and technical education health sciences program; a medical assisting program provided by a U.S. military branch; a U.S. Department of Labor-approved Registered Apprenticeship program in medical assisting; or a health care employer-delivered training program aligned with a nationally accredited certification exam.
• BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at BSMH it is preferred at hire and required before independent patient care.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Medical terminology knowledge, attention to detail, and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to perform the physical requirements and follow infection-control precautions described in the posting.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred in states other than South Carolina.
• Completion of externship or clinical lab training.
• One year of recent Medical Assisting experience.

Responsibilities

• Understand and comply with the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Provide excellent care and service in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours to meet patient care needs as directed by the practice manager.
• Keep work areas, examination rooms, and equipment clean, orderly, safe, supplied, and functioning properly.
• Support virtual health visits by setting up the platform, pre-charting, contacting patients to confirm readiness, troubleshooting, and collecting relevant patient information before the visit.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and return visits, and collect co-pays as needed.
• Order supplies, track referrals and laboratory and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, and test results; interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician, and provide authorized prescription and refill information to pharmacies as directed by the provider.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform routine laboratory tests and sample analyses.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED