Medical Assistant Certified (CMA) - Primary Care - Springhall

Roper St. Francis Healthcare • Goose Creek, SC

2d • Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under the direction of a provider, the Medical Assistant gathers information related to the patient’s chief complaint, including respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within the Medical Assisting scope and state guidelines.

The position supports providers and patients in a primary care setting through clinical, administrative, and virtual-visit workflows. The Medical Assistant documents in the electronic medical record, manages messages under provider instructions, follows up on orders and referrals, and helps maintain a safe, clean, and well-stocked work area. The role may also include front-desk workflows and travel to other facilities or adjusted hours as directed to meet patient care needs.

The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift. The location is 110-C Springhall Drive, Goose Creek, South Carolina. The patient population includes infants, children, adults, and geriatric patients. Work takes place in a general office environment and may involve high stress, fluctuating workloads, interruptions, exposure to infectious materials or other listed hazards, and prolonged periods working alone. The role requires universal precautions and use of personal protective equipment.

Requirements

• Active Medical Assisting certification from an accepted certifying organization is required: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals; not accepted in South Carolina). ABR-OE may be accepted if the incumbent cannot obtain MA certification, but is not accepted in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; for BSMH it is preferred at hire and required before independent patient care.
• High school diploma or GED is required.
• For South Carolina, completion of one of the specified qualifying medical-assisting education or training programs is required: an accredited post-secondary medical assistant program; an approved South Carolina Department of Education career and technical education health sciences program; a U.S. military medical assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program; or a healthcare-employer training program aligned with a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to collaborate with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to meet the role’s stated physical requirements, including manual dexterity, hearing alarms and audio recordings, reaching above shoulder level, repetitive arm and hand movements, finger dexterity, and specified vision abilities.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
• Completion of externship or clinical lab training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS certification is preferred at hire for BSMH locations.

Responsibilities

• Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
• Identify significant changes in a patient’s condition through data collection and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Provide excellent care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and patient-care and operational needs.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours as directed by the practice manager to meet patient-care needs.
• Keep work areas, examination rooms, and equipment clean, orderly, safe, supplied, and functioning properly.
• Assist with virtual health visits by setting up the visit platform, pre-charting, contacting patients to ensure readiness, troubleshooting issues, and collecting relevant patient information before the visit.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record inbox messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, such as MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record patients’ medical histories, vital statistics, and other information such as test results.
• Interview patients, obtain medical information, and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, and other laboratory specimens for testing.
• Provide prescription and drug-refill information to pharmacies as authorized and directed by the provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, including answering telephones, taking dictation, and completing insurance forms.
• Successfully complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED