Medical Assistant Certified (CMA) - Primary Care - Springhall

Roper St. Francis Healthcare•Goose Creek, SC

23h•Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards for quality and excellence. Under provider direction, the Medical Assistant gathers and documents patient information, including chief complaints and vital signs; participates in planning and implementing care; and administers ordered medications within the Medical Assisting scope and applicable state guidelines. The role supports patients and providers in a primary care practice through clinical, administrative, and virtual-visit workflows. Duties may include preparing patients for examinations, documenting in electronic records, managing provider-directed messages, assisting with scheduling and registration, tracking orders and referrals, and maintaining a safe, clean, well-stocked work area. The position may require travel to other facilities or adjusted hours as directed by the practice manager to meet patient care needs. The role serves infants, children, adults, and geriatric patients. The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift, at 110-C Springhall Drive, Goose Creek, South Carolina.

Requirements

Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA. NAHP certification is not accepted in South Carolina.
In South Carolina, completion of one of the listed qualifying medical-assisting education or training pathways is required: an accredited post-secondary Medical Assistant program; a South Carolina Department of Education-approved career and technical education health sciences program; a U.S. military medical-assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program; or a health-care-employer-delivered training program aligned to a nationally accredited certification exam.
High school diploma or GED is required.
BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at Bon Secours Mercy Health it is preferred at hire and required before independent patient care.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Knowledge of medical terminology.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, telephone, and fax machine.

Nice To Haves

Completion of an accredited Medical Assistant post-secondary education program is preferred in all states except South Carolina.
Completion of an externship or clinical laboratory training is preferred.
One year of recent Medical Assisting experience is preferred.
BLS Basic Life Support certification is preferred at hire for Bon Secours Mercy Health locations.

Responsibilities

Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in patient condition, and report changes to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Provide high-quality service in interactions with internal and external customers.
Maintain clinical and administrative skills according to departmental competency guidelines.
Escort patients to examination rooms and prepare them for the physician.
Travel to other facilities or adjust hours as directed by the practice manager when needed to meet patient care needs.
Maintain clean, orderly, and safe work areas, examination rooms, supplies, and equipment; ensure supplies and equipment are available and functioning properly.
Assist with virtual health visits, including setting up the platform, pre-charting, contacting patients to prepare them, troubleshooting, and gathering relevant patient information.
Document accurately and appropriately in electronic medical records.
Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
Perform front-desk workflows as needed, such as patient registration, scheduling, phone triage, cash handling, check-in/check-out, and My Chart requests.
Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
Order supplies, track referrals and laboratory and diagnostic tests, and dispose of contaminated supplies.
Record medical histories, vital statistics, and test results in medical records.
Interview patients and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect, log, and prepare blood, tissue, and other laboratory specimens for testing.
Provide prescription and drug-refill information to pharmacies as directed by the provider.
Explain treatment procedures, medications, diets, and physician instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, including answering telephones, taking dictation, or completing insurance forms.
Complete required skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.