Certified Medical Assistant (CMA)- Douglasville Family Medicine

Wellstar Health System•Douglasville, GA

About The Position

The Certified Medical Assistant (CMA) provides clinical and administrative support to physicians and other healthcare professionals to help deliver efficient patient care in a fast-paced medical setting. The CMA works with patients in front- and back-office functions and functions under the direction of the Nurse Supervisor and/or Practice/Office Manager. Responsibilities include gathering and recording vital signs and other pertinent patient information, preparing patients for examinations, assisting with treatments, coordinating tests and follow-up care, and documenting treatment in the medical record. The CMA anticipates patient needs and symptoms and responds appropriately, with patient safety and experience at the center of care. The role requires competency and skills to serve patients of all ages. The CMA delivers relationship-based, patient-centered care adapted to patients’ population-specific characteristics and cultural diversity. The role collaborates with patients, families, providers, nurses, and clinical staff; supports continuity of care; and may assist with front-office tasks such as check-in, check-out, and scheduling. The CMA follows applicable clinical guidelines, laws, regulations, organizational policies, and required competencies. The position also contributes to teamwork, quality improvement, professional development, responsible use of supplies, and coverage for staff absences as needed.

Requirements

High school diploma or GED.
Medical assisting certificate.
Current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA); required upon hire.
Current Basic Life Support (BLS) card from the American Heart Association, or an accepted listed BLS certification; required upon hire.
Ability to work quickly and efficiently to support patient comfort and satisfaction.
High ability to read, write, and speak English.
Basic computer skills.
Organized and attentive to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting.
At least one year of experience in the area or specialty to which the candidate is applying.

Responsibilities

Gather and record vital signs and other pertinent patient information for visits.
Prepare patients for visits and examinations, prepare rooms and equipment, and assist physicians and APPs with patient treatment.
Carry out orders generated during office visits and respond to patient requests received outside of visits.
Coordinate tests and follow-up care and record treatment in the medical record.
Maintain patient safety and support a positive patient experience.
Provide relationship-based, patient-centered care that reflects population-specific needs and cultural diversity.
Partner and communicate with patients and, as appropriate, significant others or family members.
Assist with front-office operations, including check-in, check-out, scheduling, and other non-clinical functions, as needed.
Follow recognized clinical practice guidelines and applicable laws, regulations, organizational policies, standards, and clinical competencies.
Collaborate with providers, nurses, and clinical staff to support continuity and consistency of care.
Participate in daily huddles, staff meetings, workgroups, committees, and quality improvement initiatives.
May serve as a preceptor to support onboarding or training of team members, trainees, or students.
Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
Identify opportunities to improve care delivery and seek relevant training or mentorship for professional development.
Use material resources responsibly, minimize waste of medical supplies and medications, and alert supervisors or ordering staff when supplies are low.
May provide staffing coverage for absences, vacation, or leave.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.