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Clinical Services Assistant Manager

Hospital for Special Surgery•Long Island, NY

About The Position

The Assistant Manager, Clinical Services (RN) supports clinical services at HSS Main, which provides physician office visits, radiology, pre-surgical screening, and rehabilitation services. Reporting to the Manager, Clinical Services for the region, the Assistant Manager provides onsite clinical guidance and communicates daily assignments to nursing staff at the Manager’s direction and in the Manager’s absence. The role also provides direct clinical support to physicians and nursing services as needed. The Assistant Manager helps resolve issues among nursing staff and physicians, troubleshoots daily clinical operations, mentors nursing staff, and builds relationships with physicians as a clinical expert. The position is primarily clinical, with administrative responsibilities. Clinical work includes supporting office visits and other clinical activities, preparing and rooming patients, assisting with procedures, and facilitating patient throughput. Administrative work includes supporting nursing staff management, scheduling and staffing coordination, timekeeping, onboarding and training, compliance and competency, and supply and equipment checks. The role may travel to a neighboring site to provide cross coverage.

Requirements

  • New York RN license and registration.
  • Bachelor of Science in Nursing (BSN).
  • Current BLS certification through the American Heart Association (AHA).
  • Board certification recognized by the ANCC.
  • Master’s degree required, or currently enrolled in a master’s program.
  • At least 2 years of nursing experience.
  • Basic knowledge of orthopedic and outpatient care.
  • Working knowledge of processes involved in physician practices.
  • Strong organizational and prioritizing skills.
  • Ability to work within a team environment and maintain a positive attitude toward assignments and others.
  • Proficiency in Epic clinical workflows.

Responsibilities

  • Support physician office visits and other clinical activities.
  • Room patients; prepare them for exams, review past medical history, and obtain patient data.
  • Assist with procedures, including suture or staple removal, cast application and removal, EKGs, venipuncture, and injections.
  • Foster effective patient throughput.
  • Support the Manager, Clinical Services in managing nursing staff.
  • Coordinate daily schedules and staffing assignments, including per diems, vacations, and callouts.
  • Coordinate physician room and dictation station assignments.
  • Support accurate timekeeping processes in conjunction with the Manager.
  • Serve as the primary onsite clinical contact in the Manager’s absence.
  • Travel to a neighboring site to provide cross coverage during vacations, callouts, and similar absences.
  • Support onboarding and training for new providers, extenders, clinical departments, and nursing staff.
  • Support compliant and competent nursing practice at the site.
  • Monitor supply par levels and order supplies as needed.
  • Check expiration dates on supplies, medication buckets, medications, and vials.
  • Check the automated external defibrillator (AED) daily and alert the Manager when its battery needs changing.
  • Complete temperature logs for medication and specimen refrigerators and freezers.
  • Mentor nursing staff, troubleshoot daily clinical operational issues, and help resolve issues among nursing staff and physicians.

Benefits

  • Additional benefits consistent with the role; specific benefits are not listed.

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