Clinical Assistant - 0.9FTE

LADD MEMORIAL HOSPITAL•Osceola, WI

25d

About The Position

The Clinic Assistant supports clinic staff with clinical and administrative responsibilities. Clinical duties include providing direct patient care, rooming patients, obtaining vital signs, reviewing patient charts in the EMR, assisting with minor procedures, administering immunizations, and preparing charts for upcoming appointments. The role also supports inbox management by contacting patients with test results, reviewing and responding to patient messages, and completing patient forms. Responsibilities vary according to the assistant’s certifications and licenses. Specialty-specific duties may include serving as a liaison with a specialist’s main site, setting up surgery orders and coordinating with other facilities, scribing, performing Tonopen and dilated eye exams, and providing allergy injections and immunotherapy testing. The position follows a schedule of Monday 10 a.m.–7 p.m., Wednesday through Friday 7:45 a.m.–5 p.m., with Tuesday off. Osceola Medical Center emphasizes teamwork, honesty and integrity, compassion, respect, and quality, and seeks team members whose behaviors align with its mission and values.

Requirements

BLS certification.
Current certification and/or license as a CMA, CCMA, RMA, EMT, LPN, or CNA.
High school diploma.
Graduate of an accredited medical assistant program, practical nursing degree program, EMT certification program, or CNA certification program.
Wisconsin license if working at the Osceola location, or Minnesota license if working at the Scandia location.
Positive verbal communication and listening skills with internal and external customers.
Ability to work independently with minimal instruction.
Knowledge of medical terminology and general patient care skills.
Ability to maintain current professional, clinic, and system knowledge and skills.
Flexibility to take on additional responsibilities that support patient care and clinic operations.
Knowledge of PCs, office equipment, Windows, Microsoft Office, Teams, and EMR.
Ability to meet the stated physical requirements, including lifting, carrying, pushing, pulling, bending, reaching, and performing patient-care tasks.

Nice To Haves

Clinical experience preferred.

Responsibilities

Perform pre-visit planning and prepare for patient visits.
Assist clinicians with administering patient care.
Prepare patients for examinations, obtain vital signs and other physical measurements, and accurately record them in the EMR.
Educate patients and families as appropriate.
Track orders, test results, and phone messages for each clinician, routing incoming and outgoing items to the appropriate sites.
Document interactions with patients and clinicians when medical direction is given.
Oversee equipment inventory for each clinician.
Assist clinicians during procedures and process specimens for the lab.
Clean and sanitize clinic instruments according to clinic protocol.
Administer and document medications and immunizations according to clinic protocols.
Maintain clean and organized work areas, exam rooms, and treatment rooms.
Assist with medication refills as needed and according to protocol.
Assist with prior authorizations for medications and medical equipment as needed.
Follow clinic and departmental procedures and protocols, including HIPAA requirements.
Perform additional duties as assigned.
For applicable specialties, liaise with the specialist’s main site; set up surgery orders for specialists operating at OMC and coordinate with other facilities as needed; scribe; perform Tonopen and dilated eye exams; and provide allergy injections and immunotherapy testing.
Treat patients, visitors, and team members with dignity and respect; take ownership and follow through; adapt positively to change; support initiatives; contribute to trust, collaboration, and accountability; and act in support of OMC’s mission and values.