Medical Assistant - Lakeside Peds PC 0.9FTE

Children's Wisconsin•Kenosha, WI

About The Position

The Medical Assistant at Children’s Wisconsin’s Lakeside Peds PC supports pediatric clinic operations and provides care to patients and families. The role helps ensure efficient visits, maintains safe and organized exam rooms, collects and documents patient information, assists providers with examinations and procedures, and supports clinic flow and customer service. The position requires compliance with organizational procedures, confidentiality, and HIPAA standards, as well as a welcoming and culturally competent approach to patient care. The position is listed as 0.9 FTE. Support for other primary care locations may be requested under leader direction or the Children’s Medical Group float policy. Night or weekend hours may be required during high-volume or viral surge periods.

Requirements

High school graduate, GED, or HSED required.
Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council required.
Ability to support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.
Ability to work with a diverse patient population and promote a culturally competent environment.
Flexibility in time and duties to work in a fast-paced environment.
Ability to work independently and as part of a team.
Night and/or weekend hours may be required during high-volume or viral surge periods.

Nice To Haves

Graduation from a medical assistant program; alternatively, six months of experience in a patient care role is considered in lieu of this education.
Experience in a primary care, urgent care, or specialty care pediatric setting.
Experience administering immunizations and other injections.
Experience with pediatric patients.
Electronic Health Record proficiency.
Certified Medical Assistant credential from the American Association of Medical Assistants.

Responsibilities

Follow Children’s Wisconsin and Children’s Medical Group procedures and standards, maintain confidentiality and HIPAA compliance, and provide exceptional care to patients and families.
Perform pre-visit planning before clinic appointments to improve visit efficiency and identify care gaps.
Maintain a clean, organized environment and prepare exam rooms to meet safety and clinical requirements.
Welcome patients and families, direct them to exam rooms, and monitor patient location and wait times to maintain clinic flow.
Collect and document patient information, including vital signs, measurements, health screenings, allergies, and home medications; report observations or concerns to the nurse or provider.
Assist providers during examinations, administer medications and immunizations, and assist with procedures, including capillary and peripheral blood draws, as directed.
Communicate with providers, leaders, and staff to maintain clinic operations; alert a provider or Registered Nurse when a patient needs immediate assistance.
Coordinate with the clinic leader to ensure appropriate supplies and equipment are available for patient care.
Prepare for clinic by completing paperwork and procedures and ensuring necessary information, prior authorizations, and pre-certifications are available.
Assist with customer service representative duties as needed.
Support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.
Provide care appropriate to the patient population and follow applicable policies and procedures.