Medical Assistant - North Shore Peds PC 0.6FTE

Children's Wisconsin•Mequon, WI

About The Position

Children’s Wisconsin is seeking a Medical Assistant for North Shore Peds PC. The role supports pediatric clinic operations and provides appropriate care to patients and families while maintaining confidentiality, HIPAA compliance, and Children’s Wisconsin and Children’s Medical Group procedures and standards. The Medical Assistant helps deliver a welcoming patient experience and works with providers, nurses, clinic leaders, and other staff to maintain clinic flow and support patient care. The position includes preparing for visits and exam rooms, collecting and documenting patient information, assisting providers during examinations and procedures, and administering medications and immunizations as directed. The Medical Assistant also helps ensure supplies and equipment are available, completes clinic paperwork, and may assist with customer service representative duties. The clinic schedule is Wednesday through Friday, 7:45 a.m. to 5:00 p.m. Night or weekend hours may be required during high-volume or viral-surge periods, and the employee may be asked to support other primary care locations.

Requirements

High school graduate, GED, or High School Equivalency Diploma (HSED).
Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council is required.
Ability to support other primary care locations as requested by leaders or the Children’s Medical Group float policy.
Ability to work with a diverse patient population and promote a culturally competent environment.
Flexibility in schedule and duties to work in a fast-paced environment.
Ability to work independently and as part of a team.
Provide care appropriate to the patient population and in accordance with applicable policies and procedures.

Nice To Haves

Graduation from a medical assistant program; alternatively, six months of experience in a patient care role is considered in lieu of this education.
Experience in a primary care, urgent care, or pediatric specialty care setting.
Experience administering immunizations and other injections.
Experience with pediatric patients.
Electronic Health Record proficiency.
Certified Medical Assistant credential from the American Association of Medical Assistants.

Responsibilities

Adhere to Children’s Wisconsin and Children’s Medical Group procedures and standards, protect confidentiality, and maintain HIPAA compliance.
Provide exceptional care to patients and families in accordance with the patient experience promise.
Perform pre-visit planning before clinic appointments to improve visit efficiency and identify care gaps.
Maintain a clean and organized environment and prepare exam rooms to meet safety and clinical requirements.
Welcome patients and families, direct them to exam rooms, and monitor patient location and wait times to maintain clinic flow.
Collect and document patient information, including vital signs, measurements, health screenings, allergies, and home medications; report observations or concerns to a nurse or provider.
Assist providers with examinations, administer medications and immunizations, and assist with procedures, including capillary and peripheral blood draws, as directed.
Communicate with providers, leaders, and staff to maintain clinic operations, and alert a provider or Registered Nurse when a patient needs immediate assistance.
Coordinate with the clinic leader to ensure supplies and equipment needed for patient care are available.
Prepare for clinic by completing paperwork and ensuring necessary information, prior authorizations, and pre-certifications are in place.
Assist with customer service representative duties as needed.
Support other primary care locations as requested by leaders or the Children’s Medical Group float policy.