Medical Assistant - North Shore Peds PC 0.6FTE

Children's Hospital and Health System•Mequon, WI

About The Position

Children’s Wisconsin is seeking a Medical Assistant for North Shore Peds PC. The role supports pediatric clinic operations and provides care appropriate to the patient population and applicable policies and procedures. The Medical Assistant helps deliver an exceptional experience for patients and families while maintaining a safe, organized, confidential, and culturally competent care environment. The position is 0.6 FTE, with a clinic schedule of Wednesday, Thursday, and Friday from 7:45 a.m. to 5:00 p.m. Night or weekend hours may be required during high-volume or viral surge periods. The role may also involve supporting other primary care locations as requested by leaders or under the Children’s Medical Group float policy.

Requirements

High school graduate, GED, or High School Equivalency Diploma required.
Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council required.
Ability to work with a diverse patient population and promote a culturally competent environment.
Flexibility in time and duties to work in a fast-paced environment.
Ability to work independently and as part of a team.

Nice To Haves

Graduate of a medical assistant program; alternatively, six months of experience in a patient care role is considered in lieu of this education.
Experience in a primary care, urgent care, or specialty care pediatric setting.
Experience administering immunizations and other injections.
Experience with pediatric patients.
Electronic Health Record proficiency.
Certified Medical Assistant credential from the American Association of Medical Assistants.

Responsibilities

Follow Children’s Wisconsin and Children’s Medical Group procedures and standards.
Maintain customer confidentiality and HIPAA compliance.
Provide exceptional care to patients and families.
Complete pre-visit planning before clinic appointments to support efficient visits and identify care gaps.
Maintain a clean, organized environment and prepare exam rooms to meet safety and clinical requirements.
Welcome patients and families and direct them to exam rooms.
Monitor patient location and wait times to maintain clinic flow.
Collect and document patient information, including vital signs, measurements, health screenings, allergies, and home medications.
Report observations or concerns to the nurse or provider.
Assist providers with examinations and procedures, administer medications and immunizations, and assist with capillary and peripheral blood draws as directed.
Communicate with providers, leaders, and staff to maintain clinic operations.
Alert a provider or Registered Nurse when a patient needs immediate assistance.
Communicate supply and equipment needs to the clinic leader to ensure items needed for patient care are available.
Prepare for clinic by completing paperwork procedures and ensuring necessary information, prior authorizations, and pre-certifications are in place.
Assist with customer service representative duties as needed.
Support other primary care locations as requested by leaders or under the Children’s Medical Group float policy.
Provide care appropriate to the patient population and as described in applicable policies and procedures.