Medical Assistant PEDS

HEART OF FLORIDA HEALTH CENTER INC•Marion Oaks, FL

9d•Onsite

About The Position

The Medical Assistant delivers quality care to patients within the scope of practice defined by Heart of Florida Health Center. The role supports providers and care teams with patient intake, clinical procedures, documentation, laboratory workflows, referrals, and patient communications. The Medical Assistant works in an indoor, generally climate-controlled medical clinic. Team members are assigned a home location but may be asked to cover other locations temporarily or long-term. Other duties may be assigned by the Center Nurse Manager or Chief Nursing Officer. The job description is not an exhaustive list of responsibilities, and HFHC may change duties as appropriate.

Requirements

High school diploma or equivalent.
Current BLS certificate from a nationally recognized organization that includes hands-on skills verification; online-only or non-recognized certifications are not accepted.
At least one year of pediatric care experience.
Ability to communicate effectively and establish collaborative relationships with physicians, patients, clinic and administrative staff, and the public.
Knowledge and understanding of patient privacy rights, including HIPAA, and the ability to maintain confidentiality of sensitive information.

Nice To Haves

Florida Medical Assistant or CNA certification is preferred.
Spanish fluency is desirable but not essential.
One year of medical office, clinic, or hospital experience is preferred.

Responsibilities

Greet patients and visitors professionally and maintain a respectful, pleasant, and polite demeanor.
Prepare for visits and complete tasks outlined in the electronic medical record (EMR).
Prepare examination and treatment rooms before and after provider examinations; maintain room equipment and supplies.
Measure and accurately record vital signs.
Document vaccine, laboratory, and medication inventory; record refrigerator and freezer temperatures as required; maintain supply inventory or report shortages.
Participate in daily care team huddles.
Perform indicated triage procedures, including peak flow, hemoglobin, urine dipstick, Accu-Check, pulse oximetry, and visual acuity testing.
Administer immunizations and injections and perform lab draws as ordered by providers.
Complete required notes and patient history documentation accurately and promptly, including medication reconciliation at each visit.
Enter laboratory requests and requisitions, including Pap tests, and ensure results are received in a timely manner.
Maintain quality and aseptic techniques, perform quality-control tests, prepare instruments for sterilization, and follow OSHA and infection-control procedures.
Document in-office testing in the EMR for billing and maintain a log of waived tests; perform CLIA-waived tests, including hemoglobin and hemoglobin A1C, as needed.
Contact patients with reports on completed tests and document disclosures of protected health information.
Map laboratory results through Document Import to the appropriate orders for provider review and obtain outside records for provider review.
Assist providers during procedures and examinations as needed.
Check and respond to patient portal messages daily; resolve patient issues when appropriate and notify a supervisor of unresolved issues.
Perform routine housekeeping, including daily cleaning of exam-room countertops, scales, and furniture.
Document and assist with processing referrals and updates in Referral Management; fax referrals and receive and process faxes containing lab and other test results; copy and transmit We Care referrals.
Use resources cost-effectively and charge supplies correctly.
Place and return calls as requested by providers in a timely manner.
Demonstrate priority-setting and organizational skills, punctuality, and dependability.
Protect patient privacy and confidentiality; access and use the minimum necessary identifiable patient information only for authorized purposes.
Perform other duties as assigned by the Center Nurse Manager or Chief Nursing Officer.