Medical/Clinical Assistant

Valley Health Systems•Holyoke, MA

About The Position

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides physician services throughout Western Massachusetts. The Neurosurgery & Spine Center is seeking a Medical or Clinical Assistant to perform duties within the scope of a medical assistant, along with additional responsibilities related to patient flow and clinical reporting. The role supports patient-centered care and the day-to-day operation of the clinic. The assistant prepares and reviews patient records, rooms patients, records clinical information, and helps prepare patients for examinations and procedures. The role also assists providers with examinations and delegated clinical tasks, coordinates prescriptions and follow-up care, and maintains accurate electronic medical records. Additional responsibilities include preparing and maintaining exam rooms and equipment, supporting quality control and inventory, and assisting with general clinic operations. Candidates must meet the qualifications applicable to their profession. Medical assistants must have completed an appropriately accredited program and obtain a specified registration or certification within six months of hire. EMTs and CNAs must hold the relevant Massachusetts certification. Current CPR certification is required. Two years of general medical assistant experience in a patient-care or clinic environment and English/Spanish bilingual ability are preferred.

Requirements

High school graduate or equivalent.
Ability to read, write, and communicate in English.
Medical Assistant: successful completion of a Medical Assistant school with ABHES or CAAHEP accreditation; registration/certification within six months of hire with RMA/AMT, CMA/AAMA, or CCMA/NHA.
Emergency Medical Technician: Massachusetts EMT certification.
Certified Nursing Assistant: Massachusetts CNA certification.
Current CPR certification.
Ability to follow written and verbal instructions accurately and manage multiple tasks.
Knowledge of physician office billing procedures and medical terminology.
Basic administrative skills, including typing and filing, and proficiency with computer systems.
Manual dexterity, attention to detail, and physical capability to safely perform clinical and administrative duties, including venipuncture and patient assistance.

Nice To Haves

Two years of general experience as a medical assistant in a patient-care or clinic environment.
Bilingual in English and Spanish.
Strong organizational, communication, and customer service skills.

Responsibilities

Review and prepare patient charts by verifying EMR documentation, lab results, consultation reports, and visit information before appointments.
Room patients and obtain and document vital signs, medical history, medications, allergies, and other required information in the EMR.
Prepare patients for examinations and procedures; communicate professionally and compassionately, and address patient questions or delays.
Assist physicians and providers during examinations and clinical procedures, including administering injections and performing delegated clinical tasks.
Process prescription refill requests, update pharmacy information, and route medication requests to providers for approval.
Coordinate follow-up care, including scheduling appointments, referrals, diagnostic testing, and patient education resources.
Maintain accurate and complete electronic medical records, including timely documentation and effective communication through EMR messaging.
Prepare, stock, clean, and organize exam rooms; sterilize or transport instruments; and ensure supplies and equipment are available for patient care.
Document quality control logs, report equipment issues, maintain inventory, and support a safe and clean work environment.
Answer phones as needed, attend required training, float to other departments, and perform additional duties assigned by management.