Clinical Medical Assistant

VIPcare•Mobile, AL

About The Position

The Medical Assistant provides clinical and administrative support to ensure safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the role prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This is a safety-sensitive position involving direct patient care, medication administration, and clinical responsibilities that require accuracy, professionalism, and attention to detail. The Medical Assistant supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The role includes gathering and documenting patient information, performing clinical procedures and diagnostic testing, maintaining accurate records, coordinating patient communications and care, and supporting clinic operations. The position also involves helping patients understand provider instructions and follow-up care, maintaining supplies, and collaborating with providers and other team members.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills, including the ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently, manage multiple priorities, and work in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural diversity awareness and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
Ability to perform the physical activities required in a clinical environment, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods as operational needs require.
Visual acuity and hearing, with or without reasonable accommodation, sufficient to safely perform essential job functions.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to consistently report to scheduled work locations and shifts.
Positive work ethic; ability to model organizational values, contribute ideas and feedback, meet commitments, and pursue and complete goals with focus and energy.

Nice To Haves

Completion of an accredited Medical Assistant program or certification such as CMA, RMA, NCMA, CCMA, or equivalent.
At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by obtaining and documenting relevant clinical information in the electronic medical record, including histories, medications, allergies, chief complaints, and preventive care information.
Measure, document, and report vital signs and clinical observations; prepare patients and examination rooms for provider visits.
Assist providers during examinations, treatments, and in-office procedures, and explain provider instructions and follow-up care as directed.
Provide compassionate, professional service that promotes a positive patient experience.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures; initiate and monitor IV infusions when trained and permitted.
Perform phlebotomy, prepare laboratory specimens, perform CLIA-waived testing, and conduct in-office diagnostic testing such as EKGs, vision screenings, pulse oximetry, peak flow testing, spirometry, oxygen administration, and inhalation treatments.
Perform PT/INR testing using approved equipment and glucose testing using a glucometer; complete laboratory quality controls and maintain testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection prevention standards.
Document encounters, treatments, diagnostic results, procedures, supplies, and telephone communications in the EMR.
Complete patient communications, including appointment and medication reminders, transitional care outreach, preventive care outreach, and care coordination activities.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, and documentation of completed services; maintain medical records according to organizational policies and HIPAA requirements.
Manage front office duties, including telephone calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor and help order medical, pharmaceutical, and disposable clinical supplies; maintain office and clinical supply inventories.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front office personnel to support efficient clinic operations.
Perform other duties as assigned.