Clinical Medical Assistant

VIPcare•Mobile, AL

About The Position

The Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front-office operations. This safety-sensitive role involves direct patient care and medication administration, requiring accuracy, professionalism, and attention to detail. The position supports Medicare Advantage patients within a value-based care model focused on quality outcomes and preventive care. VIPcare specializes in primary care for patients 65 and older. Team members work to provide patient-focused service and support the organization’s goal of improving patient care, outcomes, and health.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or obtain certification within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently, manage multiple priorities, and function in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural awareness and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
Ability to perform clinical physical activities, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills to perform procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods based on operational needs.
Visual acuity and hearing, with or without reasonable accommodation, sufficient to perform essential job functions safely.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.
Positive work ethic and ability to model organizational values, contribute ideas, meet commitments, pursue goals with focus, and work with energy and passion.

Nice To Haves

Completion of an accredited Medical Assistant program; CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome and prepare patients for provider examinations; obtain and document relevant histories, medications, allergies, preventive care information, and other clinical information in the EMR.
Measure, document, and report vital signs and clinical observations.
Prepare patients and examination rooms for provider visits.
Assist providers during examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care as directed.
Provide compassionate, professional service to promote a positive patient experience.
Administer medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy and prepare specimens for laboratory testing.
Perform CLIA-waived laboratory testing and in-office diagnostic tests, including EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, and spirometry.
Perform PT/INR testing with approved equipment and glucose testing with a glucometer.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
Document encounters, treatments, diagnostic results, procedures, supplies, and telephone encounters in the EMR.
Complete patient communications such as appointment and medication reminders, transitional care outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and documentation of completed services.
Maintain patient medical records in accordance with organizational policies and HIPAA requirements.
Manage front-office duties, including answering calls, greeting patients, scheduling appointments, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor medical, pharmaceutical, and disposable-item inventory and assist with ordering and supply inventory maintenance.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front-office personnel to support efficient clinic operations.
Perform other duties as assigned.