Clinical Medical Assistant

VIPcare•Daphne, AL

11d•$18 - $25

About The Position

The Clinical Medical Assistant provides clinical and administrative support to help deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs procedures within the scope of practice, assists providers during visits, and supports front-office operations. This safety-sensitive role includes direct patient care and medication administration and requires accuracy, professionalism, and attention to detail. The position supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The role includes gathering and documenting patient information, measuring vital signs, assisting with examinations and procedures, administering medications and treatments as permitted, performing testing and phlebotomy, documenting care in the EMR, coordinating patient outreach and follow-up, and helping manage clinic operations. The Medical Assistant also supports Annual Wellness Visits, transitional care outreach, preventive screenings, care coordination, patient communications, inventory, and team onboarding as assigned.

Requirements

High school diploma or equivalent required.
Current CPR/BLS certification required or obtained within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills for interacting with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural diversity appreciation and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
Ability to perform clinical physical activities, including assisting with patient positioning and transfers.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Manual dexterity and fine motor skills sufficient to perform procedures, administer medications, collect specimens, and operate medical equipment.
Visual acuity and hearing, with or without reasonable accommodation, sufficient to perform essential job functions safely.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to consistently report to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program or equivalent certification (CMA, RMA, NCMA, or CCMA).
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome and prepare patients for provider examinations; obtain and document relevant health history, medications, allergies, preventive care information, and other clinical information in the EMR.
Measure, document, and report vital signs and clinical observations.
Prepare patients and examination rooms for provider visits and assist providers with examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care as directed.
Provide compassionate, professional service to promote a positive patient experience.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when trained and permitted by state regulations.
Perform phlebotomy and prepare specimens for laboratory testing.
Perform CLIA-waived laboratory testing according to established procedures.
Conduct in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, oxygen administration as ordered, inhalation treatments, and spirometry.
Perform PT/INR and glucose testing using approved equipment.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters in the EMR.
Conduct inbound and outbound patient communications, including appointment and medication reminders and transitional care outreach within two days of discharge.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, documentation of completed services, and care coordination.
Maintain medical records according to organizational policies and HIPAA requirements.
Manage front-office duties, including answering calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor medical, pharmaceutical, and disposable clinical supply inventory and assist with ordering.
Support onboarding and training of new team members as assigned.
Collaborate with providers and clinical and front-office staff to support efficient clinic operations.
Perform other duties as assigned.