Clinical Support Assistant
Michigan Orthopaedic Surgeons PLLC•West Bloomfield, MI
About The Position
The Clinical Support Assistant provides vital support to the clinical team, with a strong focus on clinical phone triage. The position manages patient calls within the clinical queue, documents patient interactions accurately, and ensures timely and appropriate follow-up by the care team. The role also supports basic clinical functions, including rooming patients, obtaining vital signs, assisting with cast and splint removal, and preparing exam rooms to help maintain smooth clinic operations.
Requirements
- High school diploma or GED required.
Nice To Haves
- Previous healthcare, clinical assistant, or administrative support experience preferred.
- Orthopaedic or specialty clinic experience is a plus.
Responsibilities
- Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
- Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
- Assist with rooming patients, obtaining vital signs, preparing exam rooms, and supporting minor clinical procedures such as cast or splint removal.
- Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
- Maintain clinic readiness and cleanliness, and comply with HIPAA and organizational policies.
- Perform other duties as assigned to support patient care and clinical operations.
Benefits
- Competitive salaries
- Outstanding benefits
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
