Clinical Support Assistant

SB Clinical Practice Management Plan•Wainscott, NY

3d•Onsite

About The Position

The Clinical Support Assistant provides general administrative support for the medical office at Stony Brook Psychiatric Associates, UFPC, in Wainscott, NY. The role supports the overall operation of the office, provides telephone coverage for the employee’s desk and overflow departmental calls, and serves as a liaison between patients and physicians. The schedule is full time, Monday through Friday, 8:30 AM to 5:00 PM. The posted pay range is $20.44 to $25.55; compensation is determined based on relevant experience, education, and market considerations. The role includes answering calls and routing messages, filing medical and administrative correspondence, processing prescription renewal requests, completing patient forms, and obtaining records. The listed duties are not exhaustive and may change based on organizational needs. This position is largely sedentary, with the employee remaining stationary for most of the day. It regularly requires communication with patients, staff, and medical providers, including exchanging accurate information. Additional physical demands may be provided by management.

Requirements

High school diploma or GED.
Some clerical experience.
Strong organizational skills.
Strong verbal and written communication skills.
Excellent typing skills.
Friendly telephone etiquette.

Nice To Haves

Two years of administrative or clerical experience.
EMR experience.
Medical office experience.
Microsoft Office proficiency.
Prior pre-authorization process experience.
Spanish speaking.

Responsibilities

Support the overall operation of the medical office.
Provide telephone coverage for the employee’s desk and handle overflow calls to the department.
Answer telephone calls, take messages, and route messages.
Act as a liaison between patients and physicians.
Interface with physicians and patients.
File medical and administrative correspondence for the department.
Process prescription renewal requests.
Complete patient forms.
Obtain records.
Perform other duties as assigned.