Clinical Support Assistant

UBMD Orthopaedics & Sports Medicine•Buffalo, NY

4d•$19 - $21•Onsite

About The Position

The Clinical Support Assistant supports physicians and advanced practice providers by performing clinical and administrative responsibilities that promote efficient office operations and exceptional patient care. The role helps maintain patient flow, prepare medical records, coordinate follow-up care, ensure accurate documentation, and provide outstanding customer service. Travel between office locations may be required based on clinical needs. Locations include Williamsville, Orchard Park, Niagara Falls, Buffalo, and Cheektowaga, New York.

Requirements

High school diploma or GED required.
Exceptional customer service and interpersonal skills.
Strong verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to prioritize multiple responsibilities while maintaining accuracy and attention to detail.
Critical thinking and problem-solving skills.
Positive attitude and willingness to assist where needed.
Ability to remain calm and professional in a fast-paced clinical environment.
Dependability, accountability, and a strong work ethic.
Commitment to patient confidentiality and HIPAA compliance.
Proficiency with Microsoft Office and electronic medical record systems.

Nice To Haves

Medical Assistant certification or healthcare-related education.
One to two years of experience in a physician practice, specialty clinic, hospital, or other healthcare setting.
Experience with electronic medical record (EMR) systems.

Responsibilities

Welcome, room, and prepare patients for appointments.
Complete patient intake, verify medical history, and accurately document information in the electronic medical record.
Check patients out after visits and ensure they understand provider instructions, follow-up appointments, and treatment plans.
Prepare work notes, referrals, orders, prescriptions, and other documentation as directed by the provider.
Ensure required patient documentation, including HIPAA acknowledgments, financial policies, and consent forms, is completed and maintained.
Schedule, reschedule, and coordinate appointments, including follow-up visits, referrals, imaging, therapy, and OrthoCare appointments.
Answer incoming telephone calls professionally and courteously, return voicemail messages promptly, and route calls appropriately.
Respond to patient inquiries through Medent, Outlook, and Microsoft Teams.
Prepare patient charts by entering diagnostic imaging orders, verifying insurance and demographic information, and obtaining outside medical records, imaging, and reports.
Manage electronic documents and provider work queues within Medent, including diagnostic imaging, laboratory results, therapy orders, and general clinical documentation.
Review and distribute daily progress notes to referring and primary care physicians.
Process disability, FMLA, and other medical forms while tracking documentation and applicable fees.
Support quality initiatives by accurately completing patient outcome measures and required clinical reporting.
Maintain exam rooms and clinical work areas by keeping supplies stocked, organized, and readily available.
Help maintain a clean, safe, and efficient clinical environment.
Collaborate with physicians, advanced practice providers, athletic trainers, medical assistants, and administrative staff to support seamless patient care.
Perform additional duties as assigned to support the needs of the practice.