Clinical Support Assistant

Michigan Orthopaedic Surgeons PLLC • Royal Oak, MI

2d

About The Position

The Clinical Support Assistant provides vital support to the clinical team, with a strong focus on clinical phone triage. The role manages patient calls within the clinical queue, documents patient interactions accurately, and ensures timely and appropriate follow-up by the care team. It also supports basic clinical functions, including rooming patients, obtaining vitals, assisting with cast or splint removal, and preparing exam rooms to maintain smooth clinic operations.

Requirements

• High school diploma or general education degree (GED) required.

Nice To Haves

• Previous healthcare, clinical assistant, or administrative support experience preferred.
• Orthopaedic or specialty clinic experience is a plus.

Responsibilities

• Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
• Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
• Assist with rooming patients, obtaining vitals, preparing exam rooms, and supporting minor clinical procedures such as cast or splint removal.
• Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
• Maintain clinic readiness and cleanliness, and comply with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinical operations.

Benefits

• Competitive salaries
• Outstanding benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED