Clinical Support Assistant

WellSpan Health•Lancaster, PA

About The Position

The Clinical Support Assistant works as a member of the patient care delivery team and, in accordance with established policies and procedures, performs technical, multi-skilled direct and indirect patient care activities. The role involves significant contact with clinical and clerical staff, physicians, Advanced Practice Providers, patients, and families, requiring strong interpersonal and customer service skills to promote a caring and healing environment. The position is full-time, 40 hours per week (80 hours every two weeks), Monday through Friday, with day and evening hours. Weekends and holidays are not required.

Requirements

High school diploma or GED.
Less than one year of relevant work experience.
Basic Life Support certification upon hire.

Nice To Haves

Certified Nurse Aide certification upon hire.

Responsibilities

Obtain and document the reason for the visit and patient vital signs, including temperature, blood pressure, pulse, respirations, pulse oximetry, height, and weight.
Prepare patients for visits or procedures by ensuring they are undressed and appropriately gowned.
Assist providers with examinations and serve as a chaperone for examinations of a personal nature.
Perform point-of-care testing, which may include blood glucose, hemoccult, and specific gravity testing; perform quality control and maintain related records.
Collect directed specimens using appropriate equipment and handling procedures, including fingerstick blood glucose, urine dipstick and culture, urine pregnancy tests, and hemoccult testing.
Perform EKGs and communicate results to providers.
Enter point-of-care laboratory results into patient charts.
Assist with safely transporting patients by wheelchair when necessary.
Ensure patient care areas are stocked with unexpired supplies and notify the supervisor when reorder points are reached.
Adhere to HIPAA requirements and apply knowledge to keep patients safe in patient care settings.
Maintain a visible presence in the clinical area between tasks.
Provide outstanding customer service, foster teamwork, and practice fiscal responsibility.
Assist the clinical care team with in-basket messages, excluding abnormal results, prescription renewals, and clinical advice.
Schedule appointments, urgent studies, and referrals.
Complete patient forms and monitor and assist with processing clinical care team forms, faxes, and paperwork.
Answer the team line, emergency line, doctor line, and MCC back-door line, if applicable.
Demonstrate knowledge of growth and development principles across the lifespan for the assigned patient population.
Comply with applicable safety regulations and maintain established policies, procedures, quality assessment, safety, environmental, and infection control standards.
Maintain cleanliness of work areas as required.
Promote improvement and innovation in providing service, teamwork, and fiscal responsibility.