Nurse Practitioner or Physician Assistant Clinical Manager

Concentra•Albuquerque, NM

About The Position

The Clinical Manager provides primary medical direction and coordinates professional healthcare services in a clinical setting under the direction of the Regional Medical Director. The role follows Concentra medical protocols, company policies and procedures, and applicable regulations to support affordable, efficient, accountable, high-quality healthcare for businesses, industry, and patients. The position spends 100% of its time in a center providing direct patient care and leading by example. The Clinical Manager also supports clinical operations, staff development, quality and regulatory compliance, occupational health services, client relationships, and center performance. Duties and responsibilities may change at any time, with or without notice.

Requirements

Graduate of an accredited Nurse Practitioner or Physician Assistant program, or have passed the Physician Assistant National Certifying Examination (PANCE).
Hold a current Nurse Practitioner or Physician Assistant license in the state of employment, practice in accordance with state laws, and maintain that license throughout employment.
Customarily have at least two years of experience in occupational medicine, urgent care, or an emergency setting.
Demonstrate Concentra core competencies of service mentality, attention to detail, sense of urgency, initiative, and flexibility.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Demonstrated knowledge of state-specific occupational medicine requirements and working knowledge of clinical operations.
Knowledge of laws and regulations governing rehabilitation services, workers’ compensation, clinical procedures, and processes involved in delivering quality care.
Excellent communication skills and willingness to participate in Continuing Medical Education.
Leadership skills and management accountability.
Skill in treating minor trauma and orthopedic injuries, and knowledge of techniques and information needed to diagnose and treat human injuries.
Ability to convey information effectively to colleagues, peers, patients, and clients; problem sensitivity; sound judgment and decision-making; and instructing skills.
Knowledge of customer and personal service, including needs assessment, meeting service quality standards, and evaluating customer satisfaction.
Social perceptiveness, active listening, and ability to document and record information.

Responsibilities

Provide direct patient care in a center and lead by example to create an exceptional patient experience.
Participate in managing the center’s medical treatment activities under the direction of Center Medical Directors or designated Staff Physicians, and coordinate activities with other centers.
Work with the Center Leadership Team to establish clear responsibility, authority, autonomy, and accountability among staff.
Mentor back-office staff and support their development through education and training opportunities.
Ensure support staff properly implement clinical policies and procedures.
Ensure medical-record documentation is timely and includes appropriate assessments and reassessments specific to patient needs.
Meet regularly with the Regional Medical Director and/or Area/Associate Medical Director to discuss patient-care quality and review medical policies, procedures, records, and center performance.
Ensure compliance with licensure, certification, and accreditation requirements.
Participate in hiring Center Administrators, Therapists, and back-office personnel before offers are extended.
Provide budgetary reports to help ensure medical responsibilities are adequately supported by operations.
Promote interdisciplinary collaboration and use a cross-functional team approach to improve center results.
Analyze reports, test findings, examination results, and diagnoses; prescribe or administer treatment; and oversee maintenance of case histories, health examination reports, and other medical records.
Develop, implement, and monitor medical surveillance protocols for client companies.
Participate with the Therapy Director in orienting new center therapists and foster a team approach to care between therapists and the Clinical Manager.
Work with the Center Therapy Director and therapy team to implement best-practice patterns.
Coordinate with outcome assurance to help ensure medical staff manage cases efficiently and appropriately.
Review clinical effectiveness, occupational reports, and plans for clinic growth and development in Center Leadership Meetings.
Meet with employers to discuss health and safety needs and conduct workplace walk-throughs and other on-site assessments to develop client relationships.
Communicate with client representatives when seeing employer patients for initial injuries and changes in status.
Participate in developing and presenting educational programs to clients and in new business development.
Respond actively to client needs, requests, concerns, and complaints.
Provide excellent customer service to patients, clients, and peers while incorporating Orange Book values and seeking to exceed expectations measured by NPER/NPS/TATs.
Ensure accuracy in task execution and quality assurance checks, and maintain accurate, concise, timely, and complete documentation and paperwork.
Provide a compassionate, warm patient experience regardless of patient volume; manage time, prioritize, and multitask in a busy environment.
Adapt to changing business needs, including scheduling and working additional or different hours or shifts when appropriate.
Deliver quality care in a busy clinical environment and assist in other areas as needed to support the patient experience.
Seek additional clinical training and self-development to consistently provide quality care.
Communicate effectively with patients, clients, supervisors, and peers; listen to and address internal and external client needs.
Demonstrate personal excellence, understand how daily work contributes to center operations, and hold self and others accountable while assisting others to achieve results.

Benefits

Competitive base salary with annual merit increase opportunity
Monthly stipend
Monthly RVU bonus incentive
Quarterly quality care bonus incentive
24 days of paid time off annually, with rollover
5 days of paid CME time annually
6 paid holidays
Medical malpractice coverage
Reimbursement, upon approval, for renewal of applicable licensure, certifications, memberships, and related dues
401(k) with employer match
Tuition reimbursement opportunity
Medical, vision, prescription, and dental plans
Life and disability insurance
Colleague referral bonus program
Opportunity to teach residents and students
Occupational Medicine training
Supplemental health benefits, including accident, critical illness, and hospital indemnity insurance
Pre-tax health care and dependent care flexible spending accounts
Concentra-accredited CME courses
Occupational Health University
Leadership development programs
Relocation assistance when applicable
Identity theft services
Colleague discount program
Opportunities for advancement locally and nationally