Manager - Patient Access
The Iowa Clinic • West Des Moines, IA6d
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Manager - Patient Access (Full-Time)
The Iowa Clinic•West Des Moines, IA
About The Position
The Manager - Patient Access oversees daily operations of the Patient Services Center, including scheduling, call management, staffing, and patient service quality. The role leads and develops staff, monitors operational performance, ensures compliance with department policies and patient confidentiality requirements, and collaborates with leadership to improve workflows and achieve departmental goals. The manager also supports onboarding, new services, and periods of increased workload, and participates in organizational committees and projects.
Requirements
- 3–5 years of supervisory experience in healthcare operations, patient access, scheduling, or call center operations.
Nice To Haves
- Bachelor’s degree in health care administration, business administration, or a related field; equivalent experience may be considered.
- Experience in a medical practice or multi-specialty environment.
- Experience managing teams, workflows, and operational performance metrics.
Responsibilities
- Oversee daily Patient Services Center operations, including efficient scheduling, call management, and high-quality patient service.
- Monitor staffing levels, workloads, and service metrics, addressing real-time operational issues.
- Lead, coach, train, and develop Patient Services Center staff while fostering accountability, teamwork, and exceptional customer service.
- Manage employee performance through feedback, productivity monitoring, evaluations, and corrective action when needed.
- Analyze operational and quality metrics to identify improvement opportunities and implement process enhancements.
- Ensure compliance with department policies, scheduling workflows, organizational standards, and patient confidentiality requirements.
- Support onboarding and the integration of new services, departments, and workflow initiatives.
- Collaborate with leadership to drive operational improvements and achieve departmental goals.
- Provide operational support during staffing shortages or increased workloads.
- Participate in organizational committees, projects, and other assigned duties.
Benefits
- 401(k) program with employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals
- Paid holidays
- Health, dental, and vision insurance
- Quarterly volunteer opportunities through local nonprofits
- Training and development programs
- Colleague events and activities
- Monthly departmental celebrations
- Employee rewards and recognition program
- Health and wellness program with up to $350 per year in incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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