Assistant Clinic Manager

SkinSpirit•Seattle, WA

6d•$27 - $42•Onsite

About The Position

The Assistant Clinic Manager supports the Clinic Manager in positioning the business for consistent growth by ensuring daily operations run smoothly and effectively, empowering employees, and ensuring the clinic delivers a high level of client service. The role assists with all aspects of clinic operations, including sales, customer service, employee management, and administrative responsibilities, in accordance with company standards, policies, and procedures. The position is based at SkinSpirit's Seattle - University Village location.

Requirements

High school diploma or GED required.
At least 2 years of relevant experience in the medical or spa industry, luxury retail, hospitality, or a similar industry.
Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance.
Positive attitude and desire to model a growth mindset for employees.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
Strong organizational skills and ability to handle multiple tasks, maintain focus, and adapt to unexpected situations.
Excellent written and verbal communication and active listening skills, with the ability to communicate at all levels of the organization.
Fluent computer and phone skills; working knowledge of Microsoft Word, Excel, and Outlook; ability to learn new software and technology quickly.

Nice To Haves

Bachelor's degree strongly desired.
4 or more years of relevant industry experience preferred.

Responsibilities

Assist the Clinic Manager with sales, customer service, employee management, and administrative responsibilities to ensure clinic operations follow company standards, policies, and procedures.
Help meet and exceed monthly revenue goals set by Regional and Executive leadership.
Monitor clinic goals, including revenue, margins, practitioner sales, discounts, budgets, and new and returning clients.
Recruit, retain, and develop a high-performing and diverse team.
Support staff growth through one-on-one check-ins and training.
Provide active, on-the-floor clinic leadership and develop employee techniques for building client loyalty and brand awareness through superior customer service.
Oversee, track, and address client feedback; report feedback to management and share it with affected employees.
Work professionally and harmoniously with coworkers and management, maintaining discretion and confidentiality regarding clients, employees, and the company.
Take initiative to improve systems, policies, and procedures to increase efficiency and service levels.
Assist the leadership team with additional tasks or duties as requested.