Assistant Clinic Operations Manager
About The Position
The Clinic Operations Assistant Manager supports the day-to-day operational execution of clinic and regional activities under the direction of the Clinic Operations Manager. The role maintains schedule accuracy, ensures clinic readiness, and completes administrative and operational tasks that support consistent, efficient service delivery. It focuses on preparing daily operations, resolving issues, and keeping scheduling, communication, and clinic environments organized and up to standard through execution, follow-through, and proactive problem-solving. The position supports therapists by helping clinics run smoothly, managing resources and schedules, supporting staff events and community outreach, and contributing to a supportive environment for children, families, and staff. Responsibilities may change.
Responsibilities
- Maintain and update client and Behavior Technician schedules in CentralReach according to the Clinic Operations Manager’s direction and real-time needs.
- Audit schedules daily for accuracy, completeness, and alignment with staffing plans; identify and resolve or escalate gaps, overlaps, and inconsistencies.
- Monitor timesheet and session conversion completion, follow up with staff about documentation deadlines and accuracy, and escalate recurring or unresolved issues.
- Support real-time scheduling adjustments during assigned hours, including call-outs and cancellations.
- Ensure clinic spaces are organized, stocked, and prepared for daily operations; monitor supplies and communicate needs.
- Identify operational or facility issues and escalate them for resolution.
- Support clinic organization, cleanliness, functionality, and preparation of materials or activities for client engagement and daily programming.
- Track and maintain operational records, including scheduling logs, supply tracking, and internal trackers.
- Assist with basic reports related to scheduling, attendance, and utilization.
- Complete administrative tasks related to clinic operations, onboarding preparation, and internal processes, ensuring assigned work and follow-ups are accurate and timely.
- Cover Clinic Operations Manager tasks during absences.
- Serve as a point of contact for operational questions during assigned hours.
- Communicate scheduling updates, reminders, and follow-ups to staff as directed.
- Support onboarding logistics, including clinic coordination for new hires.
- Escalate issues, risks, or barriers to the Clinic Operations Manager in a timely manner.
- Review and finalize schedule accuracy for upcoming days; address current-day outstanding issues or document and communicate remaining items.
- Prepare the clinic and schedule for a smooth transition into the next business day and maintain an updated handoff log for the Clinic Operations Manager.
Benefits
- Competitive salary and benefits, with opportunities for performance-based bonuses.
- 60 hours of PTO.
- 60 hours of sick time.
- Health, dental, and vision coverage available to full-time employees working more than 30 hours per week.
- 401(k) with matching.
- Flexible schedule options.
- Mileage reimbursement.
- Room for advancement within the organization.
- Professional development assistance.
- Tuition discount for several online universities.
- Student Analyst Program.
- Paid RBT Training Program.
- Annual celebrations and team events.
- Referral program.
- Supportive, collaborative team culture and positive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
