Assistant Clinic Manager

AYA Skin•New York, NY

11d•$65,000 - $69,000

About The Position

SkinLab NYC by AYA Skin is a medical aesthetics provider focused on disciplined technique, sound clinical judgment, and safe, consistent outcomes. The Assistant Clinic Manager owns day-to-day execution and financial performance of the medical spa, communicates clearly, and supports clinical and non-clinical team members so that client visits reflect AYA’s standards of care and service. The role leads the client experience, clinic growth and performance, scheduling and operational excellence, and administrative and team support. It includes maintaining service standards and the clinic environment, resolving client concerns, meeting financial and conversion goals, developing the team, managing staffing and schedules, overseeing payroll approval and inventory, maintaining equipment and supplies, and executing clinic-level marketing initiatives. Travel as needed for training, meetings, and other job functions, including daily travel between multiple practices within a market or region. The stated annual salary range is $65,000–$69,000.

Requirements

At least three years of management experience in hospitality, luxury retail, wellness, or a medspa.
High school diploma or equivalent.
Leadership presence that motivates the team and sets a positive, professional tone.
Commitment to luxury, hospitality-driven service and the ability to instill it across a team.
Strong interpersonal skills and ability to build trusted relationships with clients, providers, and team members.
Excellent verbal and written communication skills, including the ability to lead, coach, and align a team.
Strong organizational skills and attention to detail, with the ability to manage competing priorities in a fast-paced medical environment.
Strong business and financial acumen, including using data to manage performance and drive results.
Proficiency with scheduling, point-of-sale, and practice management systems.
Ability to travel as needed, including daily travel between multiple practices within a market or region.

Nice To Haves

Bachelor’s or associate degree.

Responsibilities

Lead and uphold an exceptional, personalized client experience and ensure a seamless journey from check-in through checkout.
Hold the team accountable to service standards for paperwork, treatment planning, and rebooking.
Handle client concerns and feedback professionally, partnering with clinical staff as appropriate and providing timely solutions.
Lead, train, and coach the team on client interactions and service delivery.
Maintain the clinic environment and client-facing spaces to AYA brand standards.
Uphold client and employee financial policies and procedures.
Own clinic financial performance and meet daily and monthly budgets.
Lead conversion performance, including lead conversion and rebooking goals.
Partner with providers and the team to build a referral pipeline.
Coach the team to engage prospective clients, understand their goals, and educate them about AYA services.
Establish and reinforce consultation and conversion practices that turn leads into booked appointments and treatment plans.
Provide team feedback and identify ongoing education needs related to products, services, and treatment opportunities.
Organize staffing levels and monitor schedules for utilization and productivity.
Own the daily clinic schedule to maximize provider productivity and client flow.
Plan and publish provider schedules at least three months in advance.
Oversee timesheet accuracy and approve payroll.
Ensure equipment is maintained and supplies are appropriately stocked.
Coordinate and follow up on client recalls for future appointments.
Support and execute clinic-level marketing initiatives and share local opportunities with the marketing team.
Set a collaborative, respectful team culture and lead daily team huddles to align the clinic on goals and priorities.
Recruit, develop, and retain talent through consistent feedback and recognition.
Lead the clinic team and ensure alignment with company goals and priorities.
Manage and monitor inventory to maintain accurate stock levels and operational efficiency.
Travel as needed for training, meetings, and other job functions, including daily travel between practices within a market or region.