Assistant Center Clinic Manager

Concentra•St. Louis, MO

About The Position

The Assistant Center Operations Director (ACOD) assists and supports the Center Operation Director in ensuring that the optimal level of care and customer service is delivered to all customers. The role assists with leading and managing center support staff and overseeing the daily operations of the medical facility. It also coordinates center activities, general facility management, patient flow, and support for medical providers in delivering patient care. Daily interaction with colleagues and patients is required through hands-on center activity, including patient registration, checkout, and patient care. The ACOD helps oversee staffing, training, financial performance, policies and procedures, operational reporting, budgets, client services, and regulatory compliance. The position also provides operational and technical support to clients and center personnel, maintains a welcoming and professional facility, and supports strong patient, client, and colleague relations. Financial management and oversight are performed in the absence of the Center Operation Director. Duties may change, and the description is not a comprehensive list of all responsibilities.

Requirements

Some college coursework in Business Administration, Healthcare Administration, or a related field.
Customarily at least one year of direct management experience.
Customarily at least six months of healthcare experience.
Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact tactfully and professionally.
Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Strong service mentality and focus on achieving defined service standards.
Excellent telephone and personal etiquette.
Warm, positive, energetic, and professional demeanor.
Excellent oral and written communication skills and a tactful, diplomatic communication style.
Working knowledge of personnel recruitment, selection, coaching, and performance management practices.
Performance assessment skills.
Continued focus on self-development.
Proficiency in computer applications such as Word and Excel.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement plans of action, and evaluate their effectiveness.
Ability to resolve colleague, client, and patient issues effectively and in a timely manner.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent directly related work experience is preferred.
In lieu of an undergraduate degree, college education and directly related work experience may be substituted at a 1:1 ratio.

Responsibilities

Assist in planning and preparing work schedules and assigning colleagues to specific duties.
Assist in ensuring the financial performance of the center and provide financial management and oversight when the Center Operation Director is absent.
Assist in developing and maintaining policies, procedures, and training programs for the assigned center.
Assist with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
Assist the Center Operation Director with hiring, training, disciplining, and terminating back-office personnel.
Assist in preparing and reviewing operational reports and schedules for accuracy and efficiency.
Assist the Center Operation Director and Human Resources with implementing Human Resource policies and procedures for center personnel.
Assist in preparing annual budgets.
Assist with on-site tours and training of center personnel to present clinic services to clients and help achieve established goals.
Provide technical support and/or resources to clients and center personnel.
Assist with managing on-site nursing services provided to client companies, including billing counseling and supervision of on-site personnel.
Administer testing by medical staff to ensure proper performance, current certifications, and adherence to regulatory procedures.
Assist in monitoring marketplace trends and gathering competitive information.
Assist in coordinating and consolidating services with local vendors to obtain the best prices for goods and services.
Facilitate productivity and customer service.
Ensure exceptional customer service by putting internal and external customers first and displaying the expected service standards.
Establish and maintain a warm, welcoming, and professional atmosphere for colleagues and customers.
Maintain a professional facility, including the center's appearance, condition, and aesthetics.
Maintain excellent client and patient relations by consistently meeting needs and expectations.
Ensure patients are treated as individuals and attended to expeditiously and courteously.
Lead by example by acquiring firsthand knowledge of daily center operations and routinely participating in center floor work.
Lead the center team in providing competent, professional healthcare and exceptional patient care.
Guide continuous improvement projects based on reviews of center performance metrics.
Coordinate and prioritize center activities and support patient flow and medical providers in the delivery of patient care.