Manager Clinic/Center Administration

CenterWell•Orlando, FL

2d•Onsite

About The Position

The Manager, Clinic/Center Administration, also referred to as the Center Administrator, leads the daily operations of senior primary care centers and supports a patient-centered model of care. The role may involve launching a new center or managing an established center with significant patient volume, revenue, and staffing. The Center Administrator builds teams, strengthens market presence, and develops operational standards to support effective operations, financial management, and patient satisfaction. The position develops and implements staffing plans, policies, and procedures, and collaborates with clinicians on patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific duties may vary by center or market at the discretion of local leadership. This is an on-site, patient-facing role. It is subject to Humana’s tuberculosis screening program and flu vaccine policy. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 scheduled hours per week, and reports to the Associate Operations Director. The role is eligible for a bonus incentive plan.

Requirements

At least 5 years of operational leadership experience within a multi-physician office or clinical group, including front-of-house management and clinical operations.
Direct leadership experience and demonstrated ability to lead, coach, and mentor teams.
Primary care experience.
Full-risk Value-Based Care experience.
Understanding of state and federal healthcare regulations.
Experience with Electronic Medical Record (EMR) or Health Information Management (HIM) systems and knowledge of various software tools.
Proven interpersonal skills and ability to work effectively with physicians, office staff, hospital executives, medical groups, IPAs, community organizations, and other health plan staff.
Ability to work on-site at assigned center(s).
Current CPR certification.
Selected candidates must complete tuberculosis screening and adhere to Humana’s flu vaccine policy.
Associates working in Florida must obtain ACHA Level II Background clearance.

Nice To Haves

Bachelor’s degree, preferably in Business Administration, Healthcare Administration, or a related field; alternatively, 5 or more years of Healthcare Administration/Leadership experience.
Basic knowledge of Population Health Strategy.
Familiarity with Medicare.
Experience managing a budget of $500,000 or more.

Responsibilities

Lead and develop Medical Assistant and Front Office teams to meet performance, service, and operational goals.
Manage staffing, scheduling, onboarding, training, and team accountability.
Ensure compliance with regulatory, safety, and clinic standards, including OSHA, MSDS, and state and federal requirements.
Oversee clinic operations, financial performance, and patient satisfaction metrics.
Coordinate administrative processes, including credentialing, provider onboarding, and expense management.
Promote a patient-centered culture focused on service excellence and positive outcomes.
Resolve patient concerns and implement service recovery actions when needed.
Support quality, safety, and Value-Based Care initiatives through routine audits and process improvements.
Partner with providers to address clinical and operational challenges.
Build partnerships with providers and clinic leadership to achieve shared goals.
Use data, performance metrics, and patient feedback to identify improvement opportunities.
Promote consistent communication, accountability, and team engagement.
Develop strategies to improve provider satisfaction, retention, and clinic performance.