Clinic Administration Assistant Ward Clerk

Fresenius Medical Care•Aibonito, PR

About The Position

Performs general office, clerical, and secretarial duties in a clinical environment. The role serves as a front-desk contact for patients and guests at a Fresenius Kidney Care outpatient or hospital facility and provides administrative support to help maintain clinic operations and patient care. Duties vary by location and business need and are performed under general supervision in accordance with company policies and procedures. The position may involve answering and routing calls, greeting visitors, maintaining reception areas, processing admissions paperwork, coordinating patient scheduling, records, travel, referrals, and transfers, and supporting administrative and financial functions. It also includes maintaining patient records and office systems, assisting with compliance audits and reporting, and participating in team meetings and training. Work generally includes desk and computer duties and possible interaction with patients, facility staff, and physicians. Travel between assigned facilities and locations in the community may be required. The work environment may have controlled air temperature and moderate noise, with possible exposure to infectious or contagious diseases and materials. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED required.
Minimum six months of relevant experience without a degree.
Knowledge of office procedures required.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Multitasking and time-management skills, including the ability to prioritize tasks.
Customer-service attitude.
Good verbal communication skills.
Pleasant telephone manner.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person.
Professionally greet patients and guests and maintain a professional reception and waiting area.
Distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing related to travel, transplant, disability, and other needs.
Coordinate patient travel by contacting appropriate parties and providing requested medical records.
Coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and send it to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling.
Assist with transportation coordination and referrals.
Ensure data entry is completed for Crown Web, including data related to ESRD 2728, ESRD 2746, and PART.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports required by company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable functions as needed.
Maintain inventory of office supplies.
Assist with audits of records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist with collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records.
Print the patient schedule and pull patient charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings.
Attend appropriate education and training sessions and apply key learnings.