CNA / Ward Clerk

Good Shepherd Health Care•Hermiston, OR

18h•Onsite

About The Position

The CNA / Ward Clerk supports the mission, vision, and quality commitment of Good Shepherd Health Care System in the Emergency Room. The CNA provides direct patient care and assists with clinical and non-clinical duties under the direction of registered nurses and physicians, supporting patient comfort, safety, and well-being in a fast-paced emergency department. The Ward Clerk works under the direct supervision of Emergency Services registered nurses, maintains and organizes patient records and logbooks, handles most departmental telephone communication, and performs clerical tasks that support efficient patient flow and clear communication among staff, patients, and families. The position combines CNA patient-care responsibilities with ward-clerk administrative support. Duties include assisting with activities of daily living, recording vital signs and patient updates, supporting examinations and procedures, maintaining supplies and patient areas, handling calls and documentation, and arranging patient admissions and transfers. The employee also supports hospital policies and procedures, participates in required DNV program education as applicable, and performs other related duties as assigned.

Requirements

High school graduate or GED.
CNA certification from the State of Oregon.
Basic Life Support (BLS) certification.
Complete MOAB within six months of hire.
Ability to work effectively in a fast-paced, high-pressure environment.
Excellent communication, interpersonal, and teamwork skills.
Ability to lift and move patients as needed and physical stamina to stand, walk, and move frequently.
Ability to work with a culturally diverse population.
Ability to provide CNA-level care that addresses age-specific, cultural, physical, and psychosocial well-being.
Ability to lift up to 50 pounds independently; frequent pushing, pulling, carrying, or repositioning of objects or patients weighing up to 25 pounds; occasional lifting or transferring of individuals weighing over 100 pounds using appropriate techniques, mechanical aids, or team assistance.
Ability to meet the role’s auditory, visual, tactile, and motor-coordination requirements, including responding to alarms and communication, observing patients and monitors, and handling medical equipment.

Nice To Haves

College education.
Experience in an acute-care or emergency-room setting; preferred but not required.

Responsibilities

Assist patients with activities of daily living, including bathing, dressing, grooming, and toileting.
Measure and record patient vital signs, including blood pressure, pulse, temperature, and respiratory rate.
Assist with patient transfers, positioning, and ambulation as directed.
Provide comfort measures and support during examinations.
Assist with collecting urine, stool, and blood specimens as needed.
Help prepare patients for exams, procedures, and diagnostic tests.
Observe patients for changes in condition and report significant changes to nursing staff.
Perform hourly patient rounds and document them in the EHR.
Work with nurses, physicians, and other healthcare professionals to provide emergency-room care.
Communicate with patients, families, and healthcare team members about patient needs, concerns, and status.
Record patient information, vital signs, updates, and changes in condition accurately in the EHR.
Assist with wound care, dressing changes, and minor procedures under a physician’s or RN’s direction.
Prepare patient rooms and help maintain a clean and organized environment.
Check that patient equipment, including monitors, oxygen, and suction devices, is functioning properly.
Update patient charts, stock supplies, and maintain clean and sanitized patient areas.
Help maintain emergency-room inventory of linens, supplies, and medical equipment; note low stock and inform the appropriate department.
Follow hospital protocols and procedures for patient safety and quality care.
Follow infection-control practices, including hand hygiene, PPE use, and sterilization techniques.
Maintain patient confidentiality in accordance with HIPAA requirements.
Answer phone calls, route them to appropriate departments or personnel, and provide information to patients and families.
Handle forms, patient records, and other documentation, ensuring required forms are completed accurately.
Document details such as specialist consultations, treatments, and ongoing care plans as needed.
Arrange patient admissions and transfers and ensure related forms are completed correctly.
Support the hospital mission, vision, values, policies, and procedures.
Participate in required education for DNV programs as applicable to the position.
Perform other related duties as assigned.