CNA / Ward Clerk - Emergency

Good Shepherd Health Care•Hermiston, OR

1d•Onsite

About The Position

The CNA / Ward Clerk supports the mission, vision, and quality commitment of Good Shepherd Health Care System in the Emergency Department. The CNA provides direct patient care and performs clinical and non-clinical duties in a fast-paced environment, working under the direction of registered nurses and physicians to support patient comfort, safety, and well-being and facilitate department operations. The Ward Clerk works under the direct supervision of Emergency Services registered nurses. The clerk maintains and organizes patient records and logbooks, handles much of the department’s telephone communication, and performs clerical tasks that support efficient patient flow and clear communication among medical staff, patients, and families. The position is scheduled for 36 hours, with a listed night shift of 7:00 p.m. to 7:30 a.m. The schedule is stated as Monday, Friday, Saturday/Sunday, Monday, and Tuesday. The role is performed primarily in an indoor healthcare environment and involves frequent exposure to infectious and contagious diseases, hazardous materials, and medical equipment. The environment may be fast-paced, unpredictable, noisy, and subject to multiple simultaneous demands.

Requirements

High school diploma or GED.
CNA certification from the State of Oregon.
Basic Life Support (BLS) certification.
Complete MOAB within six months of hire.
Ability to work effectively in a fast-paced, high-pressure environment.
Excellent communication, interpersonal, and teamwork skills.
Ability to lift and move patients as needed and sufficient physical stamina to stand, walk, and move frequently.
Ability to work with a culturally diverse population.
Ability to provide CNA-level patient care addressing age-specific, cultural, physical, and psychosocial well-being.
Ability to lift up to 50 pounds independently.
Ability to frequently push, pull, carry, or reposition objects or patients weighing up to 25 pounds; occasional lifting or transfer of individuals weighing over 100 pounds is performed using appropriate techniques, mechanical aids, or team assistance.
Sufficient auditory ability to detect and respond to patient alarms and verbal communication.
Clear and effective communication and ability to interact with patients, families, and healthcare team members.
Visual acuity to observe patient conditions, read documentation and monitors, and distinguish colors for clinical purposes.
Tactile perception and motor coordination for patient care, equipment use, and procedures.
Ability to perform occasional stooping, kneeling, crouching, or crawling; walking and standing are typically continuous throughout the shift.
Ability to sit for long periods of time may be required.
Follow applicable safety protocols and use personal protective equipment as required.

Nice To Haves

College education.
Experience in an acute care or emergency room setting; preferred but not required.

Responsibilities

Assist patients with activities of daily living, including bathing, dressing, grooming, and toileting.
Measure and record vital signs, including blood pressure, pulse, temperature, and respiratory rate.
Assist with patient transfers, positioning, and ambulation as directed.
Provide comfort measures, such as adjusting patient position, offering blankets, and supporting patients during examinations.
Assist with collection of urine, stool, and blood specimens as needed.
Help prepare patients for examinations, procedures, and diagnostic tests.
Observe patients for changes in condition and report significant changes to nursing staff.
Perform hourly patient rounds and document them in the electronic health record.
Work with nurses, physicians, and other healthcare professionals to deliver patient care in the emergency room.
Communicate with patients, families, and healthcare team members about patient needs, concerns, and status.
Accurately record patient information and updates in the electronic health record.
Assist during medical procedures, including wound care, dressing changes, and minor procedures, under a physician’s or registered nurse’s direction.
Prepare patient rooms and help maintain a clean and organized environment.
Check that patient equipment, including monitors, oxygen, and suction devices, is functioning properly.
Update patient charts, stock supplies, and maintain clean and sanitized patient areas as needed.
Help maintain emergency room supplies, linens, and medical equipment in patient rooms.
Follow hospital protocols and procedures for patient safety and quality care.
Follow infection-control policies, including hand hygiene, use of personal protective equipment, and sterilization techniques.
Protect confidential patient information in accordance with HIPAA requirements.
Answer telephone calls, direct them to appropriate departments or personnel, and provide information to patients and families.
Handle forms, patient records, and other documentation, and ensure required forms are completed accurately.
Document details regarding specialist consultations, treatments, and ongoing care plans as needed.
Arrange patient admissions and transfers and ensure associated forms are completed correctly.
Check inventory, note low supply levels, and inform the appropriate department when supplies need to be reordered, as applicable.
Support the hospital’s mission, vision, values, policies, and procedures.
Participate in required education for DNV programs as applicable to the position.
Perform other related duties as assigned.