Manager Clinic/Center Administration

CenterWell•Orlando, FL

3d•$71,100 - $97,800•Onsite

About The Position

The Manager, Clinic/Center Administration, also referred to as the Center Administrator, leads the daily operations of senior primary care centers and supports a patient-centered model of care. The role may involve launching a new center or managing an established center with significant patient volume, revenue, and staff. The Center Administrator builds teams, strengthens market presence, and develops operational standards that support seamless operations, effective financial management, and high patient satisfaction. The position develops and implements staffing plans, policies, and procedures, and collaborates with clinicians on patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific responsibilities may vary by market or center at the discretion of local leadership. This is a patient-facing, on-site role at assigned center(s), reporting to the Associate Operations Director. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 scheduled hours per week. Candidates selected for the role must participate in Humana’s tuberculosis screening program and adhere to its flu vaccine policy. Associates working in Florida need ACHA Level II Background clearance. The position is eligible for a bonus incentive plan based on company and/or individual performance. The stated annual base-pay range is $71,100–$97,800; actual pay varies by location and job-related factors. Humana offers medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off, company and personal holidays, paid parental and caregiver leave; short- and long-term disability; life insurance; and other benefits and wellness opportunities.

Requirements

At least 5 years of operational leadership experience within a multi-physician office or clinical group, including front-of-house management and clinical operations.
Direct leadership experience and demonstrated ability to lead, coach, and mentor teams.
Primary care experience.
Full-risk Value-Based Care experience.
Understanding of state and federal healthcare regulations.
Experience with Electronic Medical Record (EMR) or Health Information Management (HIM) systems and knowledge of various software tools.
Proven interpersonal skills and ability to work effectively with physicians, office staff, hospital executives, medical groups, IPAs, community organizations, and other health plan staff.
Ability to work on-site at assigned center(s).
Current CPR certification.
Selected candidates must complete tuberculosis screening and adhere to Humana’s flu vaccine policy.
Associates working in Florida need ACHA Level II Background clearance.

Nice To Haves

Bachelor’s degree, preferably in Business Administration, Healthcare Administration, or a related field; alternatively, 5 or more years of Healthcare Administration/Leadership experience in lieu of a bachelor’s degree.
Basic knowledge of Population Health Strategy.
Familiarity with Medicare.
Experience managing a budget of $500,000 or more.

Responsibilities

Lead and develop Medical Assistant and Front Office teams to meet performance, service, and operational goals.
Manage staffing, scheduling, onboarding, training, and team accountability.
Ensure compliance with regulatory, safety, and clinic standards, including OSHA, MSDS, and state and federal requirements.
Oversee clinic operations, financial performance, and patient satisfaction metrics.
Coordinate administrative processes, including credentialing, provider onboarding, and expense management.
Promote a patient-centered culture focused on service excellence and positive outcomes.
Resolve patient concerns and implement service recovery actions when needed.
Support quality, safety, and Value-Based Care initiatives through routine audits and process improvements.
Partner with providers to address clinical and operational challenges.
Build partnerships with providers and clinic leadership to achieve shared goals.
Use data, performance metrics, and patient feedback to identify improvement opportunities.
Promote consistent communication, accountability, and team engagement.
Develop strategies to improve provider satisfaction, retention, and clinic performance.
Develop and implement staffing plans, policies, and procedures.
Collaborate with clinicians on patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention.
Launch a new center or manage an established center, as assigned.