Clinic Assistant

HealthPartners • Woodbury, MN

7d

About The Position

The Clinic Assistant is a vital point of contact for patients entering HPMG Clinics. The role facilitates appointment scheduling and is responsible for accurately collecting current financial and demographic information, directly impacting the medical group’s revenue collection. Service excellence is centered on patient care and relationships, and the Clinic Assistant is expected to work effectively as part of a team.

Requirements

• High school diploma or GED.
• Meet at least one of the following: graduate of a formal medical reception, equivalent, or customer service training program; two years of experience as a medical receptionist; two years of experience in a customer service position; one year of experience using data lookup and data entry on a mainframe or PC-based computer system; or one year of telephone or in-person customer service experience within the last five years.
• Demonstrated ability to organize work under pressure and manage multiple priorities and interruptions.
• Excellent oral and written communication skills.
• Proficiency in English; proficiency in other languages may be required.
• Ability to sit or stand for prolonged periods.
• Adequate speech, vision, and hearing for oral and written communications with customers.
• Adequate handwriting and manual dexterity to use a telephone and computer terminal.

Responsibilities

• Provide patient-centered customer service by listening to patients, showing concern, and working to meet their needs.
• Check patients in accurately and professionally, identify and collect co-pays or appropriate fees, verify patient information, communicate benefit changes or refer patients to the appropriate resource, explain wait times diplomatically, direct patients to the appropriate care area, prepare reconciliation reports, and provide required forms and questionnaires.
• Schedule appointments accurately and promptly according to Advanced Access principles, and maintain knowledge of scheduling practices, policies, and procedures.
• Complete patient registration, review information for accuracy and completeness, obtain missing information, verify insurance eligibility when necessary, register patients efficiently, and identify the appropriate account type.
• Provide patients with information needed to schedule specialty appointments and facilitate timely, accurate communication within the clinic.
• Answer telephone calls, respond appropriately, and take and relay messages requiring follow-up.
• Prepare records and materials for new patient appointments and perform clerical duties such as faxing and copying.
• Maintain communication with the Appointment Center to address patient and provider needs.
• Coordinate schedule templates, emergency schedule changes, schedule holds consistent with Advanced Access principles, and schedule changes related to provider vacations, rounding, and other time away from the clinic.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED